EL/PL - Legal Advisor

The Role

We are looking for a Legal Advisors to manage incoming / outgoing calls acting as the first point of contact for new claim enquiries related to EL/PL. The postholder will provide initial legal advice and funding, to draft initial claim notifications, and contribute to the general success of the department. You will be responsible for delivering excellent client care to our clients who have suffered an injury as a result of an accident in a proactive and timely manner, identify litigation opportunities where appropriate to ensure appropriate claim progression on behalf of customer.

Core Responsibilities

· Dealing with high volume of claims, following the relevant processes and best practise, in order to progress the claims from inception through to settlement.

· Ownership of ensuring that the right outcome is achieved, and the customer’s claim is optimized, by working in our Proclaim task delegation system to deliver productive case management.

· Assess liability and quantum to include reviewing medical reports applicable to the Whiplash Matrix.

· Obtaining relevant information and accurately assessing next steps to ensure ongoing progress of claims through medical, losses, damages and milestones.

· Demonstration of excellent communication skills to deal with customer queries.

· Ability to work with a task-based case management system to ensure regular / proactive contact is maintained with all customers, providing exceptional customer service and managing their expectations.

· Perform to a high level in a target orientated environment.

· To undertake any other tasks as deemed relevant and reasonable by the business.

What’s in it for you

• An annual discretionary bonus scheme.

• Hybrid working, offering our colleagues flexibility to work where they can provide the best support to our customers and colleagues alike.

• 25 days holiday, which can increase up to 30 days in line with service.

• “Time for Me” days which gives you the opportunity to take up to 12 additional days per year through condensed working.

• Working in a platinum-accredited Investors in People organisation that’s committed to your development.

• For more details on these and other benefits, check out our website.

• Salary range £25,000 - £32,000 DOE

Equal Opportunities

Minster Law is committed to equality and diversity and being a workplace that creates a sense of belonging for everyone.

We’re an equal opportunity and disability confident employer. All applicants will be considered for employment regardless of age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, neurodiversity, or disability status.

You can read more about our commitment to equality and diversity on the Minster Law website.