Duties and responsibilities include:
Define success and quality measures for a service and drive continuous improvements towards these.Manage budgets and oversee contracts related to digital, information, and security service delivery.
Working with stakeholders they are responsible for the scalability, accessibility, efficiency, and secure delivery of services balancing current and future demands.
Interpret and influence business strategy and translate the business needs to drive change and innovation that transforms the business.
Develop and embed a comprehensive service lifecycle framework and produce regular performance reports.
Own the strategic roadmap of the end-to-end lifecycle of a portfolio of products.
Align services to architectural frameworks.
Lead and mobilise service line owners in the delivery of their end-to-end lifecycles, roadmaps, and budgets.
Drive strategic supplier relationships to support partnership working, driving innovation and additional value from contracts while managing ongoing service and delivery performance.
Lead and drive a continuous improvement culture across all service lines.
Create strategic plans for future services keeping abreast of changes in the digital landscape and across government to ensure our service offer remains innovative and future proofed.
Develop a service provision roadmap for DfTc and partner organisations.
Ensure effective essential BAU delivery, managing demands and expectations in the event of an incident.
Provide clear and strategic people capability building plans – including talent pipelines; succession plans; and ensuring all staff have clear and structured development plans.
Vacancy posted 2 days ago
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