Job Description
First Line Support Engineer / IT Service Desk Technician
A fantastic opportunity for an IT support professional with previous service desk or MSP experience to join a growing technology consultancy. You’ll support clients with troubleshooting, cloud technologies, Microsoft systems, cybersecurity and customer-focused technical support in a collaborative environment.
If you’ve also worked in the following roles, we’d also like to hear from you: IT Helpdesk Analyst, 1 st Line Support Engineer, First Line Support Technician, Technical Support Engineer, Application Support Analyst, Cloud Support Engineer, IT Support Technician, IT Technician, Service Desk Analyst, Technical Support Engineer, IT Helpdesk Analyst, IT Support Specialist.
SALARY: £28,000 - £34,000 per annum DOE + Benefits (see below)
LOCATION: Hybrid. Working 3 days from the City of London office (Faringdon / Chancery Lane EC1N) and 2 days from home
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 35 hours per week, Monday to Friday
** Fantastic Career Progression Opportunities **
JOB OVERVIEW
We have a fantastic new job opportunity for a First Line Support Engineer / IT Service Desk Technician to join a busy and supportive technology consultancy delivering IT support, cybersecurity and cloud solutions to professional service clients.
As a First Line Support Engineer / IT Service Desk Technician you will provide 1st-line technical support across desktops, laptops, mobile devices and Microsoft cloud technologies while delivering an excellent customer experience.
Working within a collaborative service desk environment, the First Line Support Engineer / IT Service Desk Technician will troubleshoot issues, manage user accounts, support Azure AD and Active Directory administration, and contribute to ongoing service improvements and knowledge sharing.
This is an excellent opportunity for someone passionate about technology, cloud computing, customer service and continuous professional development within a fast-paced managed services environment.
APPLY TODAY
Ready to make your next career move? Apply Now for our Recruitment Team to review.
DUTIES
Your duties as the First Line Support Engineer / IT Service Desk Technician include:
- 1st Line Support: Act as the initial point of contact for IT helpdesk queries, logging, categorising and prioritising incidents
- Technical Troubleshooting: Diagnose and resolve issues across desktops, laptops, mobile devices and operating systems including Windows and macOS
- User Account Administration: Manage password resets, account updates and multi-factor authentication via Active Directory and Azure AD
- Hardware and Software Setup: Install, configure and maintain hardware, applications and business systems
- Service Desk Documentation: Maintain accurate records within ticketing systems and contribute to knowledge base articles
- Customer Service Delivery: Provide clear, jargon-free communication and timely updates to end users
- Continuous Improvement: Identify recurring issues and support service improvement and process optimisation initiatives
- Professional Development: Engage in Microsoft certification training including Azure, Intune and Modern Desktop
CANDIDATE REQUIREMENTS
ESSENTIAL
- Previous experience in IT support, IT helpdesk or technical support within a managed services or corporate IT environment
- Experience with troubleshooting Windows, macOS, desktop and mobile device issues
- Strong customer service and communication skills with the ability to explain technical information clearly
- Experience with Active Directory, Azure AD or user account administration
- A proactive approach with excellent problem-solving and organisational skills
- Ability to prioritise workloads and work effectively under pressure
- A genuine interest in technology, cloud computing and continuous learning
- Strong team-working skills and a professional work ethic
DESIRABLE
- Previous experience within a managed services provider (MSP) environment
- ITIL Foundation knowledge or certification
- Microsoft certifications such as AZ-900, MS-900 or SC-900
- Experience with Microsoft Intune, Azure platforms or endpoint management tools
BENEFITS
- Learning and development opportunities including Microsoft certifications and internal and external training
- Career progression opportunities
- 21 days holiday increasing after 3 years of service plus public holidays and Birthday off
- Private healthcare after probation
- 40% off gym membership
- Great pension scheme from day one
- Cycle to work scheme
- Eyecare vouchers
- Central location, next to a famous food market
- A friendly, inclusive, sustainable work environment
- Regular social events (tech-infused minigolf and darts, pool, and more!)
- Electric car scheme after 2 years of service
- Recruitment referral scheme
APPLY TODAY…
By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P14933
Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.
AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
awd online |
AWD-IN-SPJ
£40k - £45k per annum
IT Support Analyst Engineer Our Client is looking to recruit an IT Support Analyst Engineer with at least 3 to 5 years experience in IT Network... ...and other group colleagues. To assist in the response to service outages and other IT related problems as well as maintenance...SuggestedFull-timeOn-site£25k per annum
...opportunity for someone with a willingness to learn, energy and commitment to join our forward-thinking and expanding school as an IT Technician and Service Desk Analyst. You will join a team of innovative and highly motivated staff who constantly strive to provide the finest...SuggestedPermanentFull-timeImmediate start- £44k - £59k per annumEstimated...and diverse perspectives, and we support our leaders to grow, influence, and... ...the business. The Role The IT Support Analyst is responsible for delivering first-class IT support across Fasanara's... .... You'll take ownership of first-line support, device provisioning, user...SuggestedLong-term contractFull-timeHybrid workingOn-siteRemote
£150 - £200 per day
IT Support Technician Our Client is an Entertainment, a live entertainment platform that owns and operates over 100 major music festivals in the... ...in ensuring that users benefit from the highest standards of service, including with regards to information security, system...SuggestedDaily payOn-site3 days/week- ...recognised in the industry for exceptional levels of customer service and support, and our numerous awards are testament to our clients'... ...can be found at About the role We are looking for a IT Service Desk Analyst to join our Corporate IT team at Olympia London....SuggestedOn-siteImmediate start
£32k per annum
...Job Description 2nd Line IT Support Engineer / Service Desk Analyst Join a dynamic IT support environment delivering 2nd line technical support from a busy help desk, troubleshooting and cloud services support across Microsoft 365, Windows and Azure. This role offers hybrid...PermanentFull-timeHybrid workingOn-siteRemoteWork from home- ...IT Support Technician – Independent Boys’ School, Merton (ASAP Start) School Information This independent boys’ school in Merton places technology... ...is seeking an experienced IT Support Technician to provide first- and second-line technical support. You will maintain...Immediate start
£30k - £38k per annum
IT Support Engineer Central London (5 days a week on site) Up to £38,000 per annum VIQU have partnered with a UK based building services organisation looking to expand their IT support teams. Due to this, they are hiring ann IT support engineer to provide first and second...Full-time5 days/week£40k - £50k per annum
IT Systems Network Support Engineer Our Client is a Bank based in Central London, are looking to recruit an IT Systems Support Engineer ideally with at... ...of the IT infrastructure of the Bank by providing first line support of software, hardware and networking that incudes...Full-timeHybrid workingOn-site- ...IT Technician – Good Boys’ School in Wandsworth Location: Wandsworth Start Date: January... ...knowledgeable and reliable IT Technician to support its growing digital infrastructure.... ...classroom technology. The Role • Provide first-line IT support for staff and students....PermanentFull-timeImmediate start
- ...IT Technician – Boys’ Secondary School in Wandsworth (January Start) Location: Wandsworth... ...is seeking a skilled IT Technician to support the school’s digital infrastructure. About... ...working environment. The Role • Provide first-line IT support to staff and students....PermanentFull-timeJanuary startImmediate start
£14.56k per annum
...small team, in order to deliver a high standard of IT support across all areas of the Inn. To gain the Information Communications Technician (Level 3) qualification. Wage £14,560 for your first year, then could increase depending on your age...ApprenticeshipOn-siteImmediate startRemoteRelocationMonday to Friday- ...IT Technician Location: Hammersmith, West London Salary: Competitive (Based on experience... .... This is an excellent opportunity for a support professional to join a fast-paced... ...curriculum. The Role You will provide vital first and second-line support to a diverse...PermanentFull-timeHybrid workingImmediate startRemote
- ...secondary school in Tower Hamlets is seeking a proactive IT Technician to join their ICT Services team from January 2026. Key Details • Role: IT... ...Systems: Windows, Office 365, Active Directory, hardware support About the School The school is known for strong...On-site
- ...IT Technician – Mixed Secondary School in Sutton (January Start) Location: Sutton Start Date... ...IT Technician to join their technology support team. School Information The school... ...Responsibilities include: • Providing first-line IT support to staff and students •...PermanentFull-timeJanuary startImmediate start
- ...A well-resourced school in Lambeth is recruiting a technically confident IT Technician to join the team from January 2026. The IT Technician will deliver first-line support to staff and pupils, maintain the device fleet, support classroom AV and assist with network troubleshooting...Immediate startRemote
- ...Are you a skilled IT Technician who enjoys problem-solving and enabling effective teaching through... ...Newham is recruiting an IT Technician to support day-to-day systems and to lead device... ...026. Role responsibilities Deliver first- and second-line technical support across...Immediate start
- ...secondary school in Redbridge is seeking a highly organised IT Technician to join its technical support team from January 2026 . This role is ideal for someone... ...strong digital learning platforms. You will provide first-line support, maintain devices, manage helpdesk requests...
- ...IT Technician – Independent School, Wandsworth (January Start) Location: Wandsworth Contract... ...recruiting a skilled IT Technician to support its growing digital infrastructure.... ...Responsibilities include: Providing first-line hardware and software support Maintaining...PermanentFull-timeJanuary startImmediate start
- ...Are you an IT-savvy problem-solver who enjoys supporting others with technology? Do you want to be part of a school... ...from you. We are recruiting an IT Technician for a busy secondary school in... ...Considered) You will: Provide first-line technical support to staff and...Term-timeJanuary start
- ...IT Technician – Co-Educational Secondary School (January Start) Location: Merton Start Date: January 2026 Contract Type... ...and tech-savvy IT Technician to join their ICT Services Team in January, supporting both staff and students. About the School The school...PermanentFull-timeJanuary startOn-site
£18 - £20 per hour
...urgently recruiting for a proactive and customer-focused IT Technician to join their team for an initial 8 weeks, possibly... ...permanent. Reporting to the Technology Lead and Service Delivery Lead, you'll provide first-line IT support, help maintain their IT infrastructure...Hourly payPermanentImmediate startWeekend work- ...staff training to enhance learning experiences. The IT team plays a key role in supporting teaching staff, students, and leadership with... ...innovative systems. Role Information The IT Technician will provide first- and second-line technical support, ensuring the smooth...PermanentFull-timeImmediate start
- ...Competitive A modern 11–18 academy in London is seeking an IT Technician to support their digital infrastructure and school-wide IT systems.... ...advanced school with cloud-based learning platforms, a strong IT services team and well-maintained hardware across all departments....PermanentFull-timeImmediate start
- ...IT Technician – Boys’ Secondary School in Wandsworth (January Start) Location: Wandsworth... ...IT Technician to join their technical support team. About the School The school values... ...learning. Key Responsibilities Providing first-line technical support to staff and...PermanentFull-timeJanuary startImmediate start
- ...Are you a reliable and skilled IT professional looking for a... ...We are seeking a full-time IT Technician to join a thriving Good school... ...opportunity to provide technical support, maintain IT systems, and... ...responsibilities include: Providing first-line technical support to...PermanentFull-timeImmediate start
- ...Are you a practical and customer-focused IT Technician looking for a hands-on role from January... ...reliable technical systems and strong user support? Wayman Education is recruiting an IT... ...Haringey. The IT Technician will handle first-line support, manage the school’s device...PermanentFull-timeImmediate startRemote
- ...We are looking for a dependable IT Technician to support the ICT and Digital Learning Team at a large secondary school in South London . This... ...About the Role Responsibilities include: • Providing first-line IT support to staff and students • Troubleshooting hardware...PermanentFull-time
- ...A well-regarded secondary school in London is seeking a knowledgeable and proactive IT Technician to support its IT services. About the Role: This role involves providing first-line IT support, maintaining hardware and software systems, supporting classroom technology...Immediate start
- ...Are you a skilled and motivated IT professional looking to work... ...a reliable and proactive IT Technician to join a Good secondary school... ...offering the opportunity to support a busy school community while... ...responsibilities will include: Providing first-line technical support to...PermanentFull-timeImmediate start
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to First Line Support Engineer / IT Service Desk Technician. Be the first to apply!
- 1st line service desk engineer London
- senior service & support engineer London
- server support engineer London
- support developer London
- citrix support engineer London
- ict field engineer London
- 2nd line IT support engineer London
- graduate software support engineer London
- onsite support engineer London
- support engineer London