- Manage a varied caseload of housing disrepair claims from initial inspection through to resolution, ensuring compliance with statutory and legal protocols
- Carry out detailed property inspections with a specialist focus on diagnosing damp, mould, and condensation issues, identifying root causes and appropriate remedial solutions
- Undertake comprehensive building surveys to assess defects, structural issues, and general property condition across a wide range of housing stock
- Produce clear, accurate and technically sound specifications and schedules of work using NHF SORs to support remedial works and contractor delivery
- Monitor and manage contractor performance on-site, ensuring works are delivered to required quality standards, within agreed timeframes and budgets
- Manage budgets typically ranging from £5k to £100k, ensuring accurate forecasting, cost control, and appropriate approval of variations
- Work closely with internal teams including housing management, legal services, and repairs teams, as well as external consultants and contractors
- Ensure all works comply with relevant housing legislation, health & safety requirements, and internal governance procedures
- Act as a key point of contact for residents throughout the disrepair process, managing expectations with professionalism and empathy
- Maintain accurate case records and updates within property and case management systems to support reporting and performance tracking
Vacancy posted more than 2 months ago
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