Sector: Security / Architecture
Location: Central London
Type: Contract
Ref: BBBH72252_1782117206
Salary: Negotiable
Tech Lead / Architect - BMC Helix (Telecom)
Our client, a leading global consultancy, is looking for an experienced Tech Lead / Architect to lead the design and delivery of BMC Helix ITSM & ITOM solutions for major Telecoms clients.
This is a 6-month contract role with a high likelihood of extension.
The Role
- Lead architecture, design, and delivery of BMC Helix solutions
- Own ITSM modules: Incident, Problem, Change, Request, Knowledge, CMDB, Discovery
- Define and govern CMDB architecture, service modelling, reconciliation, and data quality
- Design integrations with OSS/BSS systems using REST/SOAP APIs
- Maximise OOTB Helix, introducing customisation only where necessary
- Set technical standards and ensure solution quality, performance, and scalability
- Support SIT, UAT, and Production issue resolution
- Work closely with architects, BAs, and senior stakeholders
- Operate within an Agile/Scrum environment
Must Have - Skills & Experience
- 10+ years IT experience within the Telecoms domain
- 5+ years hands-on experience with BMC Helix / BMC Remedy ITSM
- Proven BMC Helix Technical Lead / Solution Architect experience (Tier 1/2 telecom preferred)
- Strong experience with CMDB architecture and service modelling
- Hands-on experience with BMC Helix ITOM (Event Management, Discovery, Integration Service)
- Experience with Helix Innovation Studio and codeless development
- Strong understanding of BMC AR System architecture and workflow
- Experience building REST/SOAP integrations and APIs
- Hands-on experience with cloud-based BMC Helix (AWS/Azure
- Strong understanding of SaaS security and governance
- Excellent communication and stakeholder management skills
Vacancy posted a month ago
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