Community Operations Associate

About Foundervine

Today, Foundervine stands as one of the largest and most active accelerator ecosystems, successfully designing and delivering business and investment readiness programmes that empower entrepreneurs. Our track record includes collaborations with leading organisations such as Barclays, Lloyds Banking Group, Sainsbury’s, Google, and the UK Government.

At Foundervine, you’ll be joining a small but dynamic team at a pivotal moment in our mission, creating a collaborative and results-driven culture where every team member plays a meaningful role. Our mission to transform society by making innovation accessible to anyone, anywhere, is what fuels us to deliver our best work every day.
Behind the scenes, we operate with the energy, agility, and expertise of a much larger organisation, despite our lean team size. With a strategic presence in the UK, Ghana and soon in the US, we are deeply connected to our core values: action, impact, inclusion, innovation, courage, and integrity.

A Culture of Support and Development

At Foundervine, we are more than just colleagues, we are a team that genuinely cares about one another. We prioritise well-being, collaboration, and continuous learning ensuring that our team feels valued and empowered. Through regular check-ins, cross-team collaboration, and knowledge-sharing sessions, we create an environment where ideas thrive.

We understand that life happens beyond work, which is why we strive to provide flexibility, especially where it's most needed, ensuring that no one has to choose between professional success and personal well-being. At Foundervine, we don’t just focus on what we’re building, we focus on how we build it and who we build it with. You’re not just an employee, you’re part of something bigger!

The Role

Foundervine Spaces is a community-led coworking hub designed for founders, creatives, and purpose-driven professionals. It is more than a workspace - it is a place for connection, collaboration, and growth.

The Community Operations Associate plays a key role in bringing this to life day-to-day. This is a hands-on, front-facing role focused on creating a welcoming, well-run, and high-quality environment for members, guests, partners, and event attendees.

You will support member experience, tours and enquiries, events, facilities coordination, and the day-to-day running of the space. This role is well-suited to someone early in their career who is proactive, organised, confident with people, and takes pride in maintaining high standards in a fast-paced environment.

Key Responsibilities

Member Experience

• Act as the first point of contact for members, guests, partners, and visitors.
• Create a warm, welcoming, and professional environment at all times.
• Build strong relationships with members and contribute to a strong sense of community.
• Support the onboarding of new members, ensuring a smooth and positive experience.
• Respond to member questions, issues, and requests in a timely and helpful manner.
• Gather informal member feedback and share useful insights with the wider team to improve the member experience.
• Support member engagement activities that encourage connection, collaboration, and community participation.

Tours and Enquiry Management

• Deliver engaging and informative tours to prospective members.
• Manage and follow up on enquiries in a timely and organised manner.
• Support the conversion of interest into membership through clear, confident, and consistent communication.
• Maintain simple tracking of enquiries, tours, follow-ups, and outcomes.
• Ensure prospective members receive a positive and professional first impression of Foundervine Spaces.

Space Operations & Facilities Support

• Ensure the space is consistently clean, organised, comfortable, and well-presented.
• Monitor shared areas, meeting rooms, phone booths, kitchens, bathrooms, and other facilities to maintain high standards.
• Proactively identify and resolve day-to-day issues, escalating where appropriate.
• Support general operational tasks to ensure the space runs efficiently.
• Liaise with external vendors and suppliers where required, including cleaning agencies, utilities providers, maintenance contractors, and other service partners.
• Help coordinate facilities-related requests, repairs, deliveries, and site visits.
• Keep simple records of operational issues, actions taken, and follow-ups required.
• Support the implementation of space policies, house rules, and member etiquette standards.

Events Support & Delivery

• Support the setup and smooth running of events within the space.
• Welcome guests and support on-the-day coordination.
• Assist with logistics including room setup, materials, refreshments, signage, registration, and breakdown.
• Liaise with internal teams, event organisers, and external suppliers where needed.
• Help ensure events are delivered professionally and enhance the overall experience of the space.
• Gradually take on more responsibility in coordinating and running events over time.

Member Feedback & Continuous Improvement

• Listen actively to members and identify recurring themes, issues, or opportunities for improvement.
• Support the collection of member feedback through informal conversations, surveys, check-ins, or feedback forms.
• Share relevant feedback with the appropriate team members so that improvements can be made.
• Help ensure feedback is followed up where appropriate, so members feel heard and valued.
• Contribute ideas to improve the member journey, community feel, and day-to-day experience within the space.

Person Specification

We are looking for someone who is:

• Proactive and takes ownership of their environment.
• Friendly, approachable, and confident interacting with people.
• Highly organised with strong attention to detail.
• Comfortable working in a hands-on, fast-paced setting.
• Reliable and consistent, with a strong work ethic.
• Confident speaking to new people and building relationships.
• Practical and solutions-focused when dealing with day-to-day issues.
• Able to communicate clearly with members, guests, suppliers, and colleagues.
• Keen to learn and develop within a community-focused organisation.
• Comfortable balancing hospitality, operations, events, and admin tasks

Requirements

The ideal candidate must/must be

• Able to work on-site in Canada Water, 5 days per week.
• Confident speaking to new people daily and leading tours of the space.
• Highly organised and responsive, with strong attention to detail.
• Take pride in maintaining a clean, well-presented, and professional environment.
• Reliable and consistent in attendance and performance.
• Willing to support hands-on operational tasks as needed.
• Comfortable liaising with members, guests, vendors, and suppliers in a professional manner.
• Open to receiving and sharing member feedback to improve the space.

Desirable

• Candidates based in South East London or with an easy commute are strongly preferred.
• Some flexibility may be required for occasional events, depending on the needs of the space.

Benefits

What we offer:

At Foundervine, we are committed to creating an inclusive and equitable environment where every team member feels valued and supported. We prioritise the wellbeing and growth of our people, offering a range of benefits designed to support you both professionally and personally, including 25 days of annual leave, Birthday Off, Career Advancement Opportunities, Private Medical Care via Medicash, Penfold Pension Scheme and many more.