Receptionist/Office Administrator Apprentice

Summary

Join Queen’s Crescent Community Association as a Receptionist/Office Administrator Apprentice and gain valuable hands-on experience in a busy community organisation. This role provides an excellent opportunity to develop admin, customer service, and office management skills while supporting the day-to-day operations of our centres.

Wage

£14,560 to £23,132.20, depending on your age

National Minimum Wage

Training course

Business administrator (level 3)

Hours

Monday - Friday, 9.45am - 5.45pm

35 hours a week

Start date

Wednesday 29 July 2026

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• You will be responsible for welcoming visitors, handling enquiries, managing bookings, maintaining records, and providing administrative support to staff and service users
• Ideal for someone who is organised, friendly, eager to learn, and looking to start a career in business administration
• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk
• Update calendars and schedule meetings
• Perform other clerical receptionist duties such as filing, photocopying, and transcribing
• Taking booking requests for venues via email and telephone
• Minute taking
• Supporting the office manager and colleagues in all aspects of managing the front of house and any ad hoc tasks
• Promoting all our services
• Liaising with the website developer to update the website
• Manage incoming phone calls, ensuring excellent phone etiquette and directing calls as necessary
• Perform data entry tasks accurately and efficiently using Microsoft Programs
• Overseeing the general enquiry inbox email

Where you'll work

45 ASHDOWN CRESCENT
LONDON
NW5 4QE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

INTEC BUSINESS COLLEGES LIMITED

Training course

Business administrator (level 3)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Business Administrator Level 3
• Monthly Tutor Sessions
• End Point Assessment

Requirements

Essential qualifications

GCSE in:

• English (grade 9-4 (A*-C))
• Mathematics (grade 9-4 (A*-C))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Solid written & verbal skills
• Resourceful & proactive
• Interpersonal skills
• Willing to learn

Other requirements

• Professional manner when dealing with visitors, customers, and colleagues
• Strong communication and interpersonal skills,
• Reliable, punctual, and committed to providing excellent customer service.
• Organised and able to manage multiple tasks while maintaining attention to detail.
• Willingness to learn new skills and take on responsibilities as part of an apprenticeship programme.
• Positive attitude with a proactive and flexible approach to work.
• Good problem-solving skills and the confidence to use initiative when appropriate.
• Enthusiastic about supporting the local community and contributing to a welcoming and inclusive environment.