Assistant Clubhouse & Events Manager - Hampton Court Palace Golf Club

Role Purpose

The Assistant Clubhouse & Events Manager supports the Clubhouse Manager in the day-to-day leadership and smooth operation of the clubhouse, including food & beverage service, staffing, stock control, and facility standards.


Alongside operational responsibilities, this role manages inbound enquiries for smaller-scale events and bookings, ensuring efficient conversion and seamless coordination. The role works in partnership with the Venue Sales Manager, who leads corporate and high-value sales activity.

Requirements

Clubhouse Operations & Food & Beverage

· Support daily management of the restaurant, bar, terrace, and function areas.

· Ensure high-quality service delivery and presentation standards.

· Manage staffing rotas, briefings, supervision, and training.

· Oversee stock ordering, supplier coordination, and cost control.

· Maintain cleanliness and presentation standards throughout the clubhouse.

Inbound Enquiries & Event Sales (Smaller-Scale)

· Act as primary contact for inbound enquiries below the agreed revenue threshold.

· Respond promptly to website, email, phone, and in-person enquiries.

· Qualify larger corporate enquiries and transfer to the Venue Sales Manager.

· Convert suitable inbound enquiries into confirmed bookings.

· Maintain accurate CRM records of enquiries and conversions.

Event Coordination & Delivery

· Assist in planning, coordinating, and delivering events and functions.

· Confirm catering, AV, setup, and timing requirements.

· Liaise with kitchen, bar, and operations teams for smooth execution.

· Oversee delivery during key events and ensure guest satisfaction.

Compliance & Standards

· Ensure compliance with health & safety, food hygiene, and licensing regulations.

· Support reporting on inbound sales and operational metrics.

The ideal candidate will bring a blend of hands-on hospitality leadership, commercial drive, and strong people skills to support the smooth operation of our prestigious clubhouse while growing smaller-scale events in this iconic royal parkland venue.

Experience

• 2–3 years’ experience in hospitality management or assistant management roles, preferably within premium venues, golf clubs, country clubs, hotels, or event-focused establishments.
• Proven track record handling inbound enquiries, converting sales, and coordinating private/social events (e.g., parties, functions, or smaller gatherings).
• Strong operational experience in food & beverage service, including restaurant/bar management, stock control, and team supervision.

Skills & Knowledge

• Excellent organisational and time management skills, with the ability to prioritise tasks, manage rotas, and handle multiple priorities in a fast-paced environment.
• Strong interpersonal, communication, and customer service abilities — outgoing, approachable, and empathetic to build rapport with members, guests, clients, and team members.
• Commercial awareness, including upselling opportunities, cost control, revenue generation from inbound bookings, and understanding profit margins in F&B/events.
• Solid knowledge of food & beverage operations, supplier management, inventory control, and maintaining high presentation/hygiene standards.
• Proficiency in CRM/booking systems, Microsoft Office, and basic reporting for sales/enquiry tracking and operational metrics.
• Understanding of health & safety, food hygiene (e.g., Level 2/3 certification desirable), licensing regulations, and compliance in a licensed venue.

Personal Qualities & Attributes

• Passionate about delivering exceptional hospitality and guest experiences in a premium, historic setting.
• Proactive, adaptable, and calm under pressure — able to handle unexpected issues, last-minute changes, or busy event periods effectively.
• Leadership-oriented with the ability to supervise, motivate, train, and develop a team while fostering a positive, collaborative culture.
• Detail-oriented and meticulous, with a high standard of personal presentation and eye for maintaining clubhouse standards.
• Flexible and reliable, willing to work variable shifts including evenings, weekends, and holidays to support operations and events.
• Enthusiastic team player with a positive attitude, resilience, and a genuine interest in contributing to Get Golfing's mission of accessible, community-focused golf and hospitality.

This role suits a dynamic, customer-focused professional ready to step up in a leadership-support capacity, combining operational excellence with sales conversion for smaller events under the guidance of the Clubhouse Manager and Venue Sales Manager. If you embody these qualities and are excited to contribute to an outstanding royal venue, we encourage your application!

• Competitive Salary (dependent on experience)

Benefits

• Company Pension Scheme
• Free Golf membership
• Staff discount on food, drinks and in our Pro-shop
• Training & Development