Administration Officer - GLA15808

Job Description

As a key member of the Scottish Welfare Fund Team, you will provide high-quality administrative support and help deliver an important service to our citizens by following established processes and procedures.

This is a rewarding opportunity to support some of Glasgow’s most vulnerable citizens by assessing applications and making informed decisions in line with Scottish Government and Glasgow City Council guidelines. Previous experience in this area would be advantageous.

You will deal with grant applications submitted online and by telephone, engaging with applicants to gather relevant information, assess eligibility and make key decisions based on the information provided and any supporting evidence obtained.

We are looking for candidates who can thrive in a fast-paced environment, work effectively under pressure, analyse information accurately, follow clear processes and meet extremely tight deadlines. Excellent communication skills, strong customer service experience and a working knowledge of Microsoft packages are essential. Experience of Capita’s One Digital and Academy systems would be beneficial, although full training will be provided.

A flexible, positive and enthusiastic approach is essential, particularly as the service continues to adapt and work in new ways.

Once fully trained, hybrid working is available in this role. We have a range of benefits and flexible working policies to support you through your time with us as well as an award-winning contributory pension scheme. If you are shortlisted, we look forward to sharing more about our approach to balancing business needs with flexibility to help you manage and maintain a healthy work-life balance.

These posts attract a 6-day public holiday calendar, with the remaining public holidays added to annual leave.

These posts require a Level 1 Disclosure. Please note that successful candidates for the above position will be required to pay for their Disclosure.

Please note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts.

Application Packs

We want everyone to be able to apply. If you need the Application Pack in another format, like Braille, large print, or another language, please call us on .

If we need to post it to you, we’ll send it by second-class mail within three working days. Please allow enough time to complete and return your application before the closing date. If you think you might need more time because of accessibility needs, please get in touch and we’ll be happy to help.

There are also a number of Accessibility Tools compatible with the myjobscotland website which may assist you with your application. More information on these can be found at

Further Information

The Council promotes flexible working, we are happy to talk about flexible working options in relation to the role, to support your work-life balance.

We welcome applications from everyone and are committed to building a diverse workforce. We particularly encourage applications from people from ethnic minority backgrounds, disabled people and women for senior roles, as these groups are currently underrepresented within our workforce.

As a Disability Confident Employer, Glasgow City Council aims to offer an interview to disabled applicants who meet the essential criteria for the role, in line with the Disability Confident scheme.

Please note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts, see

For further information about working for us please refer to our website  GCC HR Policies