Apprentice Business Administrator with Care Support Duties

Summary

We are excited to offer an opportunity for a motivated and reliable Apprentice Business Administrator to join our friendly and supportive office team.

This is a varied, hands-on role where no two days are the same, but where you will gain valuable experience across office-based administration and support care services in the field.

Wage

£21,450 a year

There will be a 6 month pay review.

Training course

Business administrator (level 3)

Hours

Typically 9am to 5pm but may include occasional 7am starts, evening work and every other weekend.

37 hours 30 minutes a week

Start date

Monday 20 July 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Administrative Duties

• Supporting day-to-day office operations
• Answering calls and handling enquiries
• Maintaining accurate records and documentation
• Assisting with scheduling and rota management
• Supporting compliance and care documentation
• Supporting training

Care Support Duties (as required)

• Delivering care to clients in their own homes
• Providing Medicines support
• Supporting with personal care and daily living tasks
• Maintaining accurate care records
• Providing compassionate and professional care

Where you'll work

23 Pastures Avenue
St. Georges
Weston-Super-Mare
BS22 7SB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BESPOKE CONSULTANCY & EDUCATION LIMITED

Training course

Business administrator (level 3)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Training & Development

• Full support to complete a Business Administration Apprenticeship
• On-the-job training in both administration and care
• Ongoing professional development opportunities

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Team working
• Initiative
• Willing to learn
• Flexibility

Other requirements

It is essential that you hold a full driving licence and have access to your own vehicle. You will also need to have the correct car insurance that allows you to use your vehicle for work purposes.

Maria Care is an equal opportunities employer. We are committed to safeguarding and promoting the welfare of vulnerable individuals. All roles are subject to appropriate safer recruitment checks, including an enhanced DBS check.

Applicants must be aged 18 or over due to the nature of the role including personal care responsibilities and safeguarding requirements.