Digital Customer Success Campaigns Manager

Soldo is here to change the way businesses spend, for the
better. So every employee, department, and team is more productive and
successful at work. Soldo connects company cards with a powerful management
platform so finance teams can distribute money instantly, while staying in
control of who spends, how much, where, and on what. With Soldo, budgeting,
payments, reporting and reconciliation are simple and efficient.
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We’re both a financial services and a software company and
one of Europe’s fastest growing fintech companies. Operating in the UK, Italy
and Ireland, we’re over 350 employees (from 26 nationalities) strong.
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We’re a place where anyone can thrive. We’re all about doing
the right things for the right reasons, high standards, ambition, drive and
focus.
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What’s in it for you <\/b>
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• Competitive
  salary
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• Private
  healthcare for you and your family
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• Pension
  scheme
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• Flexible
  working options including working from home or our Marylebone office
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• 60
  days’ work anywhere, even outside the UK if you want
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• 25
  days off a year, plus public holidays as well as Christmas Eve and New
  Years' Eve, 2 volunteering days and an extra day off on your birthday
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• Genuine
  career development opportunities, including our mentoring scheme, your own
  annual £500 learning budget
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• Employee
  Assistance Programme and wellbeing portal
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  The role <\/b>
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  We’re hiring a  Digital Customer Success Campaigns
  Manager <\/b> to join our digital customer engagement team. Reporting to the
  Director of Digital Customer Engagement, this role will be responsible for
  strategic planning and orchestration of data -driven customer lifecycle
  campaigns, across our self -serve customer base.
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  Key responsibilities:
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  • Strategic
    Campaign Management
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  • Segmentation
    & Personalisation
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  • Cross -Functional
    Collaboration with Marketing, Product, Sales, Support & Financial
    Services
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    Must have: <\/b>
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    • A
      proactive, hands -on mindset with a strong focus on strategic value
      creation, sense of ownership and drive for continuous improvement.
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    • A
      passion to deliver best -in -class customer engagement.
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    • Hands -on
      experience using customer success platforms (e.g. Planhat or similar).
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    • Hands -on
      experience using marketing automation and/or engagement platforms (e.g.
      Salesforce, Intercom, Zendesk or similar).
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    • Experience
      defining customer lifecycle campaigns and programmes, ideally in a SaaS or
      digital business environment.
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    • Strong
      understanding of customer segmentation, targeting and personalisation.
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    • Ability
      to manage and orchestrate multiple campaigns or initiatives, working
      cross -functionally across Marketing, Product, Data and Customer teams.
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    • Ability
      to analyse campaign performance data and translate insights into
      actionable improvements.
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    • Experience
      delivering measurable impact across customer lifecycle metrics (e.g.
      activation, retention, expansion).
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    • A
      passion to deliver best -in -class customer experience and customer
      engagement.
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