Hotel Receptionist / Front of House Team Member

Job Description

Hotel Receptionist / Front of House Team Member

A great opportunity to join the company delivering excellent customer service, front desk support and administrative tasks in a busy hotel environment, using strong communication, organisation and multitasking skills.

If you’ve also worked in the following roles, we’d also like to hear from you: Front Desk Agent, Guest Services Assistant, Front Office Coordinator, Hotel Customer Service Advisor, Reception Administrator

Candidates will need to be available on a Full-Time, Permanent basis.

SALARY: Competitive

LOCATION: Central London (Zone 1)

JOB TYPE: Full-Time, Permanent

WORKING HOURS: up to 48 hours per week, morning and evening shifts including weekends – flexibility is required for both shifts with day/days off on rotation

JOB OVERVIEW

We have a fantastic new job opportunity for a Hotel Receptionist / Front of House Team Member to provide a welcoming, efficient service for guests while maintaining accurate records and supporting daily hotel operations.

As a Hotel Receptionist / Front of House Team Member you will handle guest enquiries, process reservations and ensure smooth check-ins and check-outs while delivering excellent customer service.

Working as a Hotel Receptionist / Front of House Team Member you will support communication across departments, promote hotel services and help maintain a well-organised and professional front office environment.

APPLY TODAY

Ready to make your next career move? Apply Today for our Recruitment Team to review.

DUTIES

Your duties and responsibilities as the Hotel Receptionist / Front of House Team Member include:

• Guest Welcome and Check-In: Greet guests, register arrivals, assign rooms and explain hotel facilities

• Customer Service Support: Respond to guest enquiries in a polite, efficient and professional manner

• Front Desk Administration: Maintain accurate guest records, update PMS systems and manage documentation securely

• Telephone Handling: Answer internal and external calls promptly and manage switchboard operations

• Reservations Management: Process bookings via telephone, email and in person, ensuring accuracy

• Billing and Payments: Post charges, process payments and ensure all financial transactions are correct

• End of Day Reporting: Prepare and submit daily reports and escalate any discrepancies

• Guest Communication: Relay messages and coordinate with departments to meet guest needs

• Upselling and Promotions: Promote hotel services and maximise occupancy and revenue opportunities

• Compliance and Safety: Follow procedures for health and safety, emergency response and data protection

CANDIDATE REQUIREMENTS

• Previous experience in a receptionist, front of house or customer service role

• Strong communication skills with a professional and friendly manner

• Excellent organisation skills and ability to multitask in a busy environment

• Experience with administrative tasks such as data entry, record keeping and correspondence

• Ability to use hotel systems, PMS systems or similar CRM/database systems

• Confident handling telephone enquiries and switchboard operations

• High level of attention to detail when managing bookings and financial transactions

• Ability to work flexible shifts including weekends and evenings

• A proactive approach with a focus on delivering excellent customer service

• Knowledge of local attractions and transport routes is advantageous

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P15019

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