Compliance Operations Coordinator (6-Month Fixed-Term...

SHREWSBURY, UK (Hybrid Working - 3 days in the office per week) 

COMPANY OVERVIEW

Croud is a global, full service digital marketing agency with a unique business model that helps businesses drive sustainable growth in the new world of marketing. Croud was recently named a Sunday Times Best Place to Work for the second year in a row, and was named Performance Marketing Employer of the Year by PMW.

At Croud, we unlock potential by elevating our people, clients, and communities within a rapidly advancing and complex economy. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities.

Our culture is strategically driven and inspired by a shared long-term vision. It is collaborative and connected, with a focus on continuous learning and mutual support.

We are energised by future thinking, driving innovation to achieve better outcomes. We are instinctively generous, actively including and empowering our people. Above all, we are purpose-driven, committed to positively impacting our people, the planet, and our global communities.

ROLE OVERVIEW

We're looking for a highly organised and detail-oriented Compliance Operations Coordinator to support Croud's compliance and governance activities. Working closely with our Director of Compliance, Compliance Manager and Head of Legal, you'll help ensure supplier onboarding, compliance administration and governance processes run smoothly, enabling the wider team to focus on strategic compliance initiatives including ISO27001, AI governance and regulatory compliance.

This is a hands-on role suited to someone who enjoys working with systems, documentation and multiple stakeholders, with a proactive approach to problem-solving and delivering high-quality work.

RESPONSIBILITIES

Supplier & Third Party Governance

• Coordinate the supplier onboarding process from initial request through to approval

• Track supplier due diligence activities and ensure required documentation is completed

• Liaise with Finance, IT, Legal and business stakeholders to progress onboarding requests

• Maintain accurate supplier records and documentation

Compliance Operations

• Support the day-to-day administration of the Compliance function

• Maintain compliance registers, trackers and internal records

• Monitor shared inboxes and coordinate incoming requests

• Produce regular reporting on compliance activities and KPIs

Process Improvement

• Help develop guidance, templates and documentation

• Support automation initiatives where appropriate

Governance Support

• Assist with internal audits and evidence gathering

• Support ISO27001 activities and ongoing certification requirements

• Support due diligence requests from clients

• Assist with maintaining compliance documentation and intranet content

PERSON SPECIFICATION

• Strong attention to detail

• Able to manage multiple competing priorities

• Comfortable working with systems, trackers and documentation

• Hands-on, problem-solving mindset with a proactive approach to troubleshooting issues

• Strong research skills to stay updated on regulatory changes, industry trends, and developments that could affect the business's operations

• Exceptional administrative, time management, and prioritisation skills to support the above responsibilities

COMPANY BENEFITS

Croud operates a hybrid working model with a minimum of 3 days a week based in our Shrewsbury   office and the remaining days from home if you wish.

Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless!

On completion of the three-month probation period, every employee is eligible for the benefits listed on our careers site which include:

• Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years

• 25 days holiday a year

• Discretionary annual performance based incentive

• Sale commission

• Recruitment referrals bonus

• Health & Wellbeing contribution

• 2 Recharge Days each holiday year

• Ride to Work scheme

• Railcard

• Season Ticket loan

• Home office screen

• Daily office perks: Free fruit, breakfast cereals, snacks, and tea & coffee

• Weekly treat: Enjoy a complimentary lunch on us every week

• Enhanced Primary and Secondary family leave as well as extended Parental Leave and Shared Family Leave

• Life insurance and income protection

• Medical Cash Plan

• Pension

• Curated 3rd party learning platform as well as access to Croud Campus (our bespoke learning and development platform)

• Peer to peer recognition scheme 'bonusly'

• Team off-sites/regular socials

• Year-round holiday parties

• Flexible working options

• Day to make a difference

Standard hours are from 9.00am to 5.30pm, there’s flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours).

Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.

Please note: Internal candidates may be considered for this position as part of the selection process, in line with our commitment to transparent and fair recruitment.

OUR VALUES

At Croud, our vision centres around the idea of unlocking potential. We do this by elevating everyone in an inclusive and progressive culture, empowering individuals to deliver their best work. This means we build better brand outcomes, and unlock potential for our people, our clients and our communities.

We live and breathe five core values that foster a culture where everyone can thrive. Our commitment to elevating each other is fundamental to both our cultural and business success. The ideal candidate will excel in and demonstrate the following:

• In it together - our value on integration, collaboration and outcomes

• Eye on the future - our value on futurism, creativity and passion

• Generous in spirit - our value on people, development and inclusion

• Do what you say - our value on integrity and accountability

• Make a difference - our value on purpose and impact