Workshop Controller

Workshop Controller - leading dealership in Stoke

Are you an experienced Workshop Controller seeking a new challenge within a reputable dealership? Our client, a well-established main dealer in Stoke, is looking to recruit a highly skilled Workshop Controller to lead their busy service department. This is an excellent opportunity to advance your career in a professional environment that values expertise, customer satisfaction, and operational excellence.

Key Benefits:

- Competitive basic salary of £36,000, with bonus opportunities, OTE up to £40,000
- Monday to Friday working hours from 8am to 6pm, with Saturdays on a rota basis
- Ongoing brand-specific training and professional development programmes
- Supportive management team committed to your growth and success
- Modern, well-equipped workshop environment
- Opportunity to lead and motivate a talented team of Technicians and Apprentices
- Work within a reputable, forward-thinking dealership renowned for quality and customer service

Duties of the Workshop Controller:

- Supervise and motivate a team of technicians and apprentices to achieve daily targets
- Review and prioritise workshop workload proactively to ensure efficient workflow
- Assist the Service Manager in meeting departmental profitability and customer retention objectives
- Monitor high standards of customer satisfaction through quality checks and clear communication
- Ensure compliance with company policies, DVSA regulations, health and safety standards, and OEM guidelines
- Coordinate workshop activities and schedule work to meet customer needs
- Support technicians during repairs, providing technical guidance and producing reports as necessary
- Maintain relationships with vehicle manufacturers to uphold high standards within the workshop
- Implement best practices to promote high-quality service and operational efficiency

Requirements:

- Proven experience as a Workshop Controller or similar role within a dealership environment
- Strong leadership and team management skills
- Excellent organisational and multitasking abilities
- Knowledge of industry standards, health and safety regulations, and OEM policies
- Good communication skills at all levels
- Technically competent with an understanding of modern vehicle repair processes
- Customer-focused approach with a drive to deliver outstanding service

If you are eager to further your career and want to join a successful dealership known for its commitment to excellence, we would love to hear from you. Find out more about this exciting Workshop Controller opportunity today.

Contact Matt Cross, Automotive Recruitment Specialist at Perfect Placement covering Stoke-on-Trent and Staffordshire, today to discover more about this fantastic opportunity.

Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.