Crew Onboarding Specialist

Position is based in Weybridge, UK.

Journey with us!

Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

The Royal Caribbean Group’s Crew Readiness Team has an exciting career opportunity for a full time Global Crew Onboarding Specialist reporting to the Sr Manager of Global Crew Readiness.

Position Summary

The Global Crew Onboarding Specialist manages the end-to-end onboarding process for Marine positions across our fleet. This role requires strong communication, organisation, stakeholder management, and prioritisation skills due to the fast-paced and business-critical nature of these roles.

This position is highly analytical and would suit someone who enjoys working with data, reporting, and compliance processes. You'll be responsible for producing reports for various regulatory requirements and providing regular updates and insights to stakeholders.

Essential Duties and Responsibilities

• Deliver a high level of support and customer service to Marine crew members and internal stakeholders throughout the onboarding process.
• Ensure every crew member receives the guidance and assistance needed to create a smooth and positive onboarding experience.
• Ensures compliance with regulatory, local, international, and company policies to ensure the safety and well-being of the crew members
• Work closely with Talent Attraction, Crew Assist, Scheduling, Visa Teams, Port Agents, Training Schools, and Referral Partners to meet hiring and deployment timelines.
• Provide support and guidance to Operations Representatives and act as a subject matter expert on visa, medical, and STCW requirements for shipboard positions.
• Proactively identify and resolve onboarding challenges, escalating issues where needed and continually looking for ways to improve processes.
• Complete all administration associated with onboarding shipboard employees.
• Produce reports, status updates, analysis, and talent pool information for stakeholders and business leaders.
• Coordinate and facilitate monthly governance meetings with Recruitment, Scheduling, Mobility Centres, HR Onboard, and key stakeholders.
• Consistently achieve performance targets and service level expectations set by management.
• Support additional projects and undertake other duties as required.

Education, Experience, Knowledge & Skills

• Minimum of 2 years' experience in onboarding, operations, data analysis, or a similar role.
• Bachelor's degree in Business Analytics, Business Administration, or a related field is preferred.
• Experience working within compliance-driven or regulated environments
• Comfortable working with high levels of data / reporting
• Strong analytical mindset and problem-solving skills.
• Ability to identify potential issues and take action before they become problems.
• Excellent attention to detail and accuracy.
• Strong stakeholder management skills, with the ability to build positive working relationships and meet expectations.
• Able to manage multiple priorities in a fast-paced environment.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group.

We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, colour, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.