Mercedes-Benz Vehicle Damage Assessor

Mercedes-Benz of Bristol is looking for an enthusiastic and motivated VDA to join our busy and professional Bodyshop team. This is an excellent opportunity for someone with great customer service skills who is looking to build a long-term career in the automotive industry.

As a VDA you will play an important role in delivering an exceptional customer experience while supporting the day-to-day operations of our Bodyshop.

Key Responsibilities

• Greeting customers and providing a warm, professional welcome.
• Assisting customers with Bodyshop enquiries and keeping them informed throughout the repair process.
• Preparing and presenting vehicle repair estimates.
• Proactively identifying opportunities to promote Bodyshop services and products.
• Supporting the team with administrative tasks and customer communications.
• Maintaining accurate customer and vehicle records.
• Working closely with colleagues to ensure a smooth and efficient customer journey.

What We're Looking For

• Excellent communication and interpersonal skills.
• A friendly, confident and professional approach to customer service.
• A proactive attitude with a willingness to learn.
• Strong organisational skills and attention to detail.
• A positive team player who enjoys working in a fast-paced environment.

Full training and ongoing development.

Career progression opportunities within the Sytner Group.

A supportive and professional working environment.

Competitive salary and employee benefits.

If you're passionate about delivering outstanding customer service and are looking to begin a rewarding career in the automotive industry, we'd love to hear from you.

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please  click here .

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.