Retail Support Officer

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. The Eurofins network is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across its companies around the world. We’re proud to be an armed forces-friendly place to work and welcome applications from reservists, armed forces veterans (including the wounded, injured and sick), as well as cadet instructors, and military spouses and partners. If you want to continue to help make our world a safer and healthier place, then apply for the role below and become a part of the extraordinary Eurofins network. The purpose of this role is to contribute to the ability of the Retail Operations team to successfully meet all targets on time during a period of high workload. This is a fixed term contract ending 31/01/2027. This role offers flexible working arrangements and can be undertaken working from home or as a hybrid position from any Eurofins Food Testing UK location. Working 37. 5 hours per week Monday to Friday 09:00 till 17:00 - Working on an high priority limited-time project involving a wide range of food products as a major retailer transitions to a new product categorisation system. The task involves mapping new classification names, codes, testing and frequencies with a high degree of accuracy, and amending the customer quote with the appropriate test packages and classification names. - Working with Excel workbooks enter and change data. Training and supervision will be provided. - Assigning testing requirements in accordance with customer standards, specifications and risk-based approaches. - Maintaining and updating testing programmes by addition of products (e. g. first production / new products) into correct classifications with appropriate test assignment. - Carry out investigation checks. - Monitoring testing schedules, sample throughput, and turnaround times.

- Collating and summarising information for e. g. KPIs, Horizon Scanning reports, review meetings. - Taking responsibility for checking and managing customer-specific inboxes and service requests. - Being a point of contact for customer testing enquiries, technical queries, and testing programme. management activities, and ensuring prompt responses and escalation as appropriate. - Ensuring customer satisfaction through proactive communication and issue resolution. - Contributing as to account review meetings, presentations, and action plans. Essential - Experience in test assignment, account management, programme management or technical customer service within a laboratory testing, food retail or food manufacturing sector. - Good understanding of microbiological and / or chemical laboratory testing process. - Ability to manage multiple projects and priorities simultaneously. - Strong analytical and problem-solving skills. - Excellent computer skills. - Excellent communication and presentation skills. - Experience working with cross-functional teams and stakeholders. - Strong attention to detail and data accuracy. - Good relationship building skills - Good problem solving, planning & organisation skills - Good attention to detail - Be able to work as part of a team and collaborate efficiently on this project. Desirable - Degree or equivalent qualification in Food Science, Microbiology, Chemistry or a related discipline. - Understanding of food safety, analytical testing and due diligence programmes.