Answer and make telephone calls, directing enquiries or taking messages as needed. Act as the first point of contact for patients, providing advice and guidance to ensure queries are handled appropriately and patients are directed to the correct healthcare professional. Manage appointment requests, in line with practice protocols, by phone or in person, and prioritise as necessary. Record/Action home visit requests to the Acute Team. Process repeat prescription requests following practice procedures. Register new patients and update patient records as required. File medical records, hospital correspondence, and other relevant documents accurately. Perform general clerical tasks, including photocopying, franking and scanning documents. Enter patient information and data into the practice computer system efficiently and accurately. Provide administrative support, including typing, filing correspondence, and managing reports and results in line with practice protocols. Ensure consulting rooms and reception areas are clean, organised and welcoming. Manage internal and external mail. Maintain adequate stock of stationery and supplies in reception and consulting areas.
Vacancy posted 10 days ago
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