Clinical Services Strategic Administrator (Outreach Services)

We Make Life More Rewarding and Dignified 

Location : National Spinal Injuries Centre, ​Stoke Mandeville Hospital​, Aylesbury 
Department : ​Clinical 

Summary

The Clinical Services Strategic Administrator provides essential administrative and coordination support to Clinical Services. The role focuses on maintaining governance standards, supporting regulatory compliance, and enabling effective delivery of clinical strategy and service development. The position requires strong organisational capability, relationship‑building skills, and attention to detail to ensure high‑quality support across clinical operations.

Location: National Spinal Injuries Centre, Stoke Mandeville Hospital, Aylesbury

Contract: Permanent, working Monday to Friday, 37.5 hours 

Responsibilities - Administration

Communication & Coordination

Be the central administrative contact for the Clinical Outreach Team, responding to phone calls, emails and other correspondence in a professional, timely and confidential manner

Receive, record and communicate accurate messages, ensuring matters are directed to the appropriate person without delay

Support the timely dissemination of operational, clinical governance and service information across the Clinical Outreach Team

Liaise appropriately with healthcare professionals, NHS organisations, hospitals, community services, patients, relatives, suppliers and other external stakeholders

Referral & Service Pathway Administration

Provide administrative support for agreed patient referral and service pathways managed or supported by Clinical Outreach Services

Receive, record, validate and update referral information

Maintain accurate referral, transfer, pending-action or service-user tracking lists

Monitor outstanding actions, highlighting delays, incomplete information or potential service issues

Liaise with relevant teams to obtain missing administrative information

Ensure that administrative records accurately reflect the current status of referrals, appointments, transfers, follow-up requirements and other agreed service activities

Support the coordination of service capacity by sharing accurate and current administrative information

Meeting & Diary Administration

Coordinate meetings for the Clinical Outreach Team and other designated clinical colleagues

Manage meeting invitations, room or virtual-meeting arrangements, agendas and supporting documentation

Attend designated meetings taking minutes/action notes

Maintain action logs and follow up outstanding actions with individuals

Provide diary support to clinicians, where required

Records & Information Management

Establish and maintain effective electronic and, where required, paper-based filing systems

Ensure that clinical, governance and operational records are appropriately named, securely stored and available to authorised team members

Maintain accurate contact databases, distribution lists and stakeholder records

Support appropriate document retention, archiving and disposal

Immediately report actual or suspected information-governance incidents through the appropriate internal process

Support the preparation and retrieval of records required for audits, governance reviews, investigations, complaints or regulatory inspections

Data Quality, Audit & Reporting

Support data gathering and validation for clinical audits, reports, dashboards, governance trackers, service evaluations, patient-experience reviews and operational reports

Maintain clear audit trails and support data gathering for clinical audits

Support the preparation of reports for internal governance meetings, service reviews and external stakeholders

Monitor agreed administrative indicators, reporting emerging issues, delays or data-quality concerns

General Office & Team Support

Coordinate the day-to-day administrative operation of the Clinical Outreach Services function

Maintain appropriate administrative supplies, forms, information packs and other materials required by the team

Prepare and assemble meeting packs, training materials, patient information packs or other approved documentation

Undertake photocopying, scanning, filing, document formatting and other administrative activities as required

Work collaboratively with other administrative colleagues, sharing duties where required to maintain service continuity

Responsibilities - Professional

Confidentiality & Professional Boundaries

Maintain confidentiality in relation to patients, employees, healthcare professionals and company information

Recognise that the Clinical Services Administrator is a non-clinical role and must not provide clinical advice, interpret clinical information for patients or make clinical decisions

Risk, Safeguarding & Incident Awareness

Remain alert to information that could indicate a patient-safety, safeguarding, information-governance or operational risk

Follow company procedure for reporting incidents, complaints, safeguarding concerns, near misses and information-governance issues

Cooperate with audits, reviews and investigations by retrieving records, maintaining action trackers and coordinating documentation

Health, Safety & Infection Prevention

Take reasonable care of personal health and safety and that of others who may be affected by the post holder’s work

Comply with company health and safety requirements, infection-prevention and control requirements

Essential Functions of the Role

• Working within a CQC registered service
• Ability to work independently – with excellent communication and organisational skills
• Comfortable working in cross-functional teams and multi-disciplinary project groups
• Flexibility to adapt and develop the role to meet the patient/business requirements
• Ability to manage and prioritise workload
• Ability to deliver to deadlines
• Maintaining professional boundaries, handling sensitive and confidential information appropriately 
• Communicate in a way that recognises individual communication needs and maintains dignity and confidentiality
• Promote an inclusive and professional working environment in all interactions

Education & Work Requirements

• 2+ years’ administrative experience or experience in a similar role is desirable
• Education to A-Level standard (or equivalent) 
• Degree or equivalent academic achievement (desirable) 

Education & Work Preferences

• Strong communication and organisational skills
• Ability to work independently and manage competing priorities
• Proficiency with IT tools including Excel, Word, PowerPoint, and SharePoint
• Experience using patient record systems (EMIS/SystmOne)
• Ability to deliver work to deadlines and adapt to evolving requirements
• Experience in a CQC‑registered service with knowledge of Fundamental Standards
• Project management experience (preferred)
• Experience working cross‑functionally and supporting process improvements
• Experience in Registration Authority management or Smart Card sponsorship
• Ability to build effective working relationships across clinical teams

Competencies

• Be Agile - Innovates and adapts quickly, approaching change with curiosity while persisting through obstacles.
• Be Customer Centric - Considers the needs, experiences and feedback of customers in all we do.
• Be People-Focused - Builds trust and collaborates with an inclusive and empathetic approach.
• Be Performance Driven - Operates with an ownership mindset, driving meaningful outcomes.
• Live The Schneiders’ Legacy, Our Noble Purpose - Passionately serves Our Mission and Vision, while demonstrating the Immutable Principles.

What We Offer

• The anticipated base salary range for this position is £27,000 - £34,000, depending on experience or other legitimate business factors
• Performance-related Annual Salary Review
• Group Personal Pension Scheme with 8.5% employer contribution
• Private Healthcare Insurance covering you / and your family members
• Life Insurance Cover at x10 base salary
• Group Income Protection Scheme
• 28 days annual leave + Bank Holidays (pro-rated for part-time Associates), with the option to buy/sell annual leave
• Comprehensive Employee Assistance Programme
• Enhanced Family Friendly policies
• Internal recognition scheme

About Hollister Incorporated
Hollister Incorporated is an independent, employee-owned company that develops, manufactures and markets healthcare products worldwide. The company spearheads the advancement of innovative products for ostomy care, continence care and critical care, and also creates educational support materials for patients and healthcare professionals. Headquartered in Libertyville, Illinois, Hollister has manufacturing and distribution centers on three continents and sells in nearly 80 countries. Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider, Inc., and is guided both by its Mission to make life more rewarding and dignified for people who use our products and services, as well as its Vision to grow and prosper as an independent, employee-owned company, and in the process, to become better human beings.

EOE Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Req ID: 36609