Telesales

About Lawsons

Lawsons is the UK’s largest independent supplier of fencing, timber and building materials. Established in 1921, we operate across London and the South East of England with over 35 branches, more than 700 employees and a turnover of £165 million. We are committed to delivering high quality products and exceptional service to both trade and retail customers.

Role Overview

We are recruiting a Telesales colleague to join our Whetstone branch. This is a customer-facing, office-based role focused on generating sales, nurturing relationships with trade and retail customers over the phone, and supporting branch targets. The successful candidate will be confident, target-driven and able to deliver excellent service while accurately processing orders and enquiries.

Key Responsibilities

• Proactively contact existing and prospective customers to promote products, services and special offers, aiming to meet and exceed sales targets.

• Manage inbound customer enquiries promptly and professionally, providing product knowledge, pricing information and accurate advice.

• Process telephone and online orders accurately using branch systems, ensuring correct pricing, availability and delivery or collection arrangements.

• Build and maintain strong customer relationships, following up on leads and enquiries to maximise repeat business and customer retention.

• Work closely with the branch team, yard and transport colleagues to co-ordinate deliveries, resolve issues and ensure a seamless customer experience.

• Record customer interactions and update CRM or branch systems with accurate notes, next actions and follow-up dates.

• Identify opportunities to upsell and cross-sell products relevant to customer needs and report market feedback to the branch manager.

• Contribute to team sales targets and performance monitoring, attending sales meetings and training as required.

• Adhere to company policies and procedures, including data protection, health and safety and quality standards.

Person Specification

• Proven extensive experience in telesales working at a builder merchants. (Essential).

• A current ledger that can be transferred with you.

• Confident and clear telephone manner with excellent communication and active listening skills.

• Target-driven and resilient with the ability to work under pressure and maintain a positive attitude.

• Previous experience in Telesales to be able to turn over £100k per month in Sales.

• Good planning and organisational skills with attention to detail and the ability to prioritise workload.

• IT literate with experience of CRM systems, order processing platforms or Microsoft Office applications.

• Commercial awareness and the ability to confidently discuss product ranges and pricing with customers.

• Team player who collaborates effectively with colleagues across the branch to achieve shared goals.

• Committed to delivering excellent customer service and continuous improvement.

Working Hours, Salary and Benefits

• Full-time, permanent position based at our Whetstone branch.

• Typical hours working Monday to Friday between 07.30 - 17.00 and 1 in 3 Saturdays working 08.00 - 12.00.

• Competitive salary dependent on experience (£38,000 - £42,000).

• 25 days holiday per year plus bank holidays and an additional celebration day, rising with service in line with company policy.

• Company pension scheme and Death in Service cover.

• Employee Assistance Programme and access to Online GP services.

• Comprehensive induction, ongoing training and genuine progression opportunities within Lawsons.

Why Join Lawsons?

• Be part of a well-established, family-owned company with a strong local reputation.

• Work in a supportive, team-focused environment where customer service and commercial skills are valued.

• Develop your career through structured training and clear progression pathways.

• Play an important role in delivering outstanding service to trade and retail customers in Whetstone and the surrounding area.

Lawsons is an equal opportunities employer and welcomes applications from all suitably qualified candidates. If you are motivated, customer-focused and enjoy working in a fast-paced telesales environment, we would like to hear from you. #MP