Guest Services Manager

Hello, I hope you are well and having a great week.

I am here to add some ‘excitement’ to your daily routine and present a really fabulous opportunity to work internationally amongst an awesome team and company.

Thanks for looking, here are the details to share. Happy reading:

Role: Guest Services Manager

Berthing: Single

Rotation: 6/2 Rotation

Salary: $3125++USD per month worked TAX FREE

Reporting to: Guess Services Director

Your expenses: US C1/D visa ($185USD – reimbursed if you successfully board), Police background check from your country (not reimbursed), cruise medical (circa $450USD – not reimbursed), maritime certificate ($65USD – not reimbursed).

The FABULOUS role overview

As Guest Services Manager, you will have the opportunity to inspire a guest-centric culture that drives service excellence, operational efficiency, and innovation. Your duties include but limited to:

Mentoring and coaching a team of Guest Service professional to exceed expectations and provide genuine personalised interactions and experiences.

Ensuring the Guest Services operation runs smoothly and drives high guest satisfaction by overseeing the desk, chat and telephone Boros.

Use the correct technology to enhance the guest experience ensuring that service excellence is maintained across all touchpoints.

Take ownership of resolving guest complaints and issues, ensuring all concerns are dealt with in a timely manner.

Overseeing the accuracy of ensuring all financial processes are followed.

Ensuring the safety and well-being of guests and crew by maintaining compliance with HESS policies and health standards.

Full job description provided after application.

You the BRILLIANT Guest Services Manager

Will have previous cruise ship experience as a Guest Services Manager onboard a cruise ship recently (number 2 position).

Fluent in English – must be able to address any kind of information in an adequate manner with excellent oral English communication skills – the ability to speak an additional language is an advantage.

Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required; team builder with exceptional motivational skills and coaching ability is required; must have a keen eye for cleanliness and attention to detail.

Ability to lead and motivate a diverse crew.

Exceptional Training and guest interaction skill

Proven experience leading and developing a diverse team to achieve high levels of performance.

A genuine passion for delivering exceptional service and creating memorable experiences for guests.

Strong understanding of hotel and cruise operations, with experience in managing service recovery, communication, and performance tracking.

Able to handle escalated guest issues with professionalism and tact.

Knowledge of public health standards and the ability to maintain a safe and compliant environment.

Skilled at managing change and promoting a positive, adaptive work environment.

If this exciting role is for you…Please send me your updated CV and kindly ensure you list in your CV the following:

Months and years you worked in each role – The employers should be listed in descending order; this means that we ask you to please list the most recent employer first, then the second most recent employer, and so on;

Your title and the dates of employment with each employer are as accurate as possible (the dates should reflect the month and year when you started, and the month and year when you moved from each position)

The name of each employer is clearly stated, and that the type of business is also clearly indicated (i.e. Was it a resort, a hotel – and how many rooms did it have, and how was it rated/how many stars? If it was a ship, how many passengers did it accommodate?)

No gaps between jobs – if there is, explain why

You should also indicate a summary of your main responsibilities and achievements while in the particular position & outline any other things you have done which has shown Effective change to the business’ – in financial terms would be great

The number of employees you supervised and if you managed multiple areas, please explain

The reason for separation from each employer is indicated (explain why you left each employer);

If there are any breaks in dates of employment, please explain the reasons

The number of people you have managed in each role

Internet links to your places of work

Identify your IT skills

List a telephone number and email address you can be contacted on

List the Visas you have and their expirations (C1/D Exp 2009 for example)

The languages in which you can communicate should be indicated (kindly specify the language and whether your verbal/written skills are basic, moderate, or fluent).

Run an ‘English Spell Check’

Save your CV with your full name in a WORD document

List your availability on the email you send to me

Try to copy the format of the CV attached and read the information in the ‘The Good CV Guide’

If you think you are the perfect match for this awesome job, please PRESS APPLY and send your professional CV through to me. Thank you.

Please kindly note:

Due to the volume of applications, if you aren’t contacted within 72 hours of your submission, sadly this would infer you have been unsuccessful with your application on this occasion – Sorry. However, please review our company website to check out whether we have any other matching roles, and connect to our company on Linked In to be kept in the loop for the new opportunities – thanks. Good luck with your application!

Best regards,

Sian

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Sian Lyon