Homelessness Prevention & Solutions Support Office

Job Tittle : Homelessness Prevention & Solutions Support Officer
Location : Harrow Civic Centre, Forward Drive, Harrow, HA3 8NT
Employer : Pertemps Recruitment Partnership (on behalf of London Borough of Harrow)
Contract : Temporary - March 2027
Hours : 36 hours per week, Monday to Friday
Work Style : Office Based
Rate : £16.71 per hour PAYE

Pertemps Recruitment Partnership is seeking an experienced Homelessness Prevention & Solutions Support Officer to join the Housing Team at the London Borough of Harrow. This role offers an excellent opportunity to support the delivery of vital homelessness prevention services and ensure residents receive timely, accurate and compassionate guidance.

Key Responsibilities:

• Register new applicants on the relevant housing databases and ensure all required documentation is uploaded and maintained accurately.
• Act as the first point of telephone contact for individuals seeking housing advice, offering initial guidance and directing them to the appropriate service for further support.
• Book appointments for Homelessness Prevention & Solutions Officers, including arranging visits outside normal office hours when required. Inform clients straight away if an appointment is delayed or cancelled and rearrange at a time that suits them.
• Handle challenging situations calmly, including supporting clients who may be distressed, upset or difficult.
• Manage complaints and provide initial advice to clients about their housing or homelessness applications.

Candidate Profile:

• Experience of dealing with the public on a daily basis, both over the phone and face to face, within a customer focused environment.
• Background in Housing
• Experience of working in an office environment, handling a range of different tasks and responsibilities on a daily basis.
• Able to write clearly, accurately and concisely, producing straightforward and easy to understand information.

About us:
For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees.

London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting