At Dabster, we specialize in connecting exceptional talent with leading global companies. We are currently seeking a Service Desk to join our client’s dynamic team in Chester, UK . Backed by one of the world’s leading financial service providers, our client is shaping the future of digital retail banking with innovative products and services.
Who You Will Work With
Our client is a globally recognized technology company delivering IT services, consulting, and business solutions. They partner with leading organizations worldwide to drive digital transformation, leveraging innovation and deep industry expertise to solve complex business challenge
Language requirements - Below is the requirement
- Resource : German + English
Essential Duties and Responsibilities
- Work as part of the Shift system on the IT Service Desk
- Receives and handles requests for service, following agreed procedures.
- 1st line support: troubleshooting of IT related problems
- Promptly allocates calls as appropriate.
- Identifies and classifies incident types and service interruptions
- Records incidents cataloging them by symptom and resolution
- Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
- Monitoring queues to ensure SLAs are maintained.
- Assigning the tickets which are out of scope to Service Desk/Other Teams
- Coordinating tickets that cross organizational boundaries to ensure customer satisfaction
Skills required
- Technical Service Desk background
- Familiarity with ServiceNow
- Multi-Lingual effective and fluent communication in language(s) (Native/almost native) German
- Excellent Customer service skills.
- Demonstrate ability to troubleshoot and research application issues.
- Ability to explain technical information to End Users with effective verbal and written communication.
- Be able to set priorities and handle multiple tasks. Ability to determine the priority of a problem and act accordingly.
- Adhere to Service Desk processes and procedures.
- Present a positive, effective, and flexible contribution to achieving team targets and objectives.
- Openly and willingly shares ideas, knowledge, and expertise.
- Communicates constructively.
- Willingness to learn new skills and be open to consider different ideas and alternatives.
How to Apply
Apply by submitting your resume today, showcasing your relevant experience and passion for the position via LinkedIn Easy Apply or directly to ***email_hidden***.
Vacancy posted 10 days ago
Similar jobs that could be interesting for youBased on the Service Desk Analyst in Chester, Cheshire vacancy
£13.76 per hour
...Blacon, CH1 5HN. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care and support services to help people across England to live as independently as possible. We’re a national organisation, but we’re not-for-profit and we...SuggestedHourly payFlexible hours£25k per annum
Company: CAMERON CLARKE ASSOCIATES T/A TALENT-FINDER Job Type: Permanent Salary: £25000 / annuallySuggestedPermanent- £22k - £25k per annumEstimated...make banking feel more personal — and that starts with how we support our people. The Opportunity This is more than a customer service role — it’s a launchpad for your career. Whether you’re new to financial services or looking to grow, we’ll support your development...SuggestedFull-timeHybrid workingProbationary periodFlexible hoursShift workAfternoon shift
- £55k - £72k per annumEstimated...applications needed to maintain the Banks full range of products and services in over 30+ countries. The team liaise with both technical and... ...Bank’s strategic goals. Programme Overview Our Graduate Analyst Program offers you the opportunity to fully integrate into one...SuggestedFull-timeInternship
- £32k - £41k per annumEstimated...The team: The Finance Management Analyst Program (FMAP) will introduce you to Bank of America and the Chief Financial Officer (CFO)... ...GCIB), and Global Markets & International (GM&I) Cross Markets Services The FMAP assigns participants to a position supporting one of...SuggestedFull-timeInternshipOn-site
- ...Encourage and facilitate participation in community-based activities and social interactions - Communicate effectively with team members, service users, and families, creating a supportive environment - Maintain accurate records and support plans, ensuring compliance with...Hourly payFull-timeLocum
£25.19k - £25.99k per annum
...dementia and the elderly. But for us it’s more than that. We change and enhance lives every day through the work we in our day and respite services and in peoples own homes. We do this by maximising their social, emotional, and physical independence to the absolute maximum while...Hourly payLong-term contractFixed-term contractImmediate startFlexible hoursShift workNight shiftWeekend workAfternoon shift£13.12 per hour
...positive difference through bold ideas, innovative projects and impactful partnerships. About You Working closely with the Service Leader and the Support Worker team, you will be responsible for 4 ladies with varying different needs Our Support Needs & Challenges...Hourly payCasual workShift workNight shiftRotating shiftsDay shift£14 - £21 per hour
Job Title: Care Assistant-Evenings Location: Chester & Ellesmere Port Contract: Part Time Salary: £14.00-£21.00 plus Travel Time Join our mission At Radfield Home Care, it’s our mission to make ageing a more enjoyable and rewarding experience for all...Hourly payPart-timeFlexible hoursAfternoon shift£15 per hour
We are looking for a compassionate individual to join a dedicated team supporting a young man in his own home. This is a truly rewarding role where you can have a positive impact on someone's life every single day. This role involves supporting someone with Global Development...£13.45 per hour
What you’ll do Every day as a Care Assistant is different, but your impact is always the same - life-changing. You’ll: Support people to stay independent in their own homes Offer companionship and reassurance Assist with medication, mobility, and mealtimes ...Relocation£15 per hour
Location: Wrexham Pay: £14 days and £15 nights Shifts: Mornings (08:30 -12:30), Afternoons (14:30-22:00) and Nights (20:30-07:30) We are CCH . With 14,000 colleagues across 32 care companies, we have one purpose: to make sure no one in need of care is ever...Full-timeRelocationShift workNight shiftDay shift- £25k - £33k per annumEstimated...assistant, you will work together with other staff in the running of the household. You will aim to maintain high standards of care and service towards customers, relatives, visitors and other members of staff. You will be providing a range of personal and practical care to...Casual workFlexible hoursShift workNight shift
£15 per hour
What you’ll do We are looking for a friendly and communicative Complex Care Assistant to support our client with their day to day life in their family home. You will help alongside our client who has Duchenne Muscular Dystrophy, and requires non-invasive ventilation. ...Relocation£13.27 per hour
...basics. That’s why, alongside 28 days’ annual leave pro rata (including bank holidays) , occupational sick pay linked to length of service, and a contributory pension , we’ve created a package to help you thrive: CQC inspection bonus Health and wellbeing support...Hourly payTemporaryImmediate startFlexible hoursShift workNight shiftDay shift- ...who can build trusting relationships, manage a varied caseload, and work effectively with social workers, partner agencies and local services. In addition, you will have experience supporting young people with complex needs, strong safeguarding knowledge, and a passion for empowering...PermanentFull-timeFlexible hoursAfternoon shift
£17.29 per hour
...fund ~ Flexible options to buy or sell annual leave, plus family-friendly policies ~ Discounts through the Blue Light Card, Health Service Discounts and the Vivup app ~ A full induction, ongoing training, recognised qualifications and clear career progression ~ Long...Hourly payPart-timeFixed-term contractFlexible hoursShift workRotating shifts£13 - £13.5 per hour
Location: Chester Pay Rate: £13 to £13.50 per hour Shifts Available: 8 am - 8 pm, 8 pm - 8 am, We are CCH . With 14,000 colleagues across 32 care companies, we have one purpose: to make sure no one in need of care is ever forgotten or left behind. We’re...Hourly payFull-timeShift work£13.45 per hour
Location: Great Boughton/ Cheshire West Pay: £13.45 per hour plus mileage Shifts: full-time, part-time, evenings, weekends We're sorry, but we do not currently offer sponsorship to applicants. We are CCH. With 14,000 colleagues across 32 care companies, we...Hourly payFull-timePart-timeRelocationShift workWeekend workAfternoon shift£14.45 per hour
Rate of Pay £14.45 Hours available are: 1 x 32 1 x 26 Belong are an innovative not for profit provider of person centred care for older people; specialising in dementia care. As we enter a period of growth and expansion there has never been a better time to join us...Part-timeShift workDay shift£15 per hour
...professional, you'll get: Enhanced occupational maternity and adoption pay Enhanced occupational paternity pay entitlement Death in Service Payment Pension scheme Benefits and Well-being Platform Cycle to work scheme Refer a friend scheme – earn £300 per...Hourly payFull-timeProbationary periodMonday to FridayShift workNight shift£14 - £21 per hour
Job Title: Care Assistant Location: Chester & Ellesmere Port Contract: Full-Time, Part-Time Salary: £14.00 - £21.00 per hour plus travel time Join our mission At Radfield Home Care, it’s our mission to make ageing a more enjoyable and rewarding experience...Hourly payFull-timePart-timeFlexible hours£14.5 per hour
What you’ll do This is an excellent opportunity to enhance your current skill base and join us as a Complex Care Assistant. You will have full training and clinical support to develop and improve skills in various complex areas such as tracheotomy, ventilation, seizure...- ...-in Payments) – Chester Make a real difference to the lives of young people leaving care. As a Young People Support Worker at our service in Chester , you'll support young people aged 16–18 to build the confidence, resilience and practical skills they need to live independently...PermanentFull-timeSleep-in shiftFlexible hoursShift workNight shift
£28k - £30k per annum
Join our team as Sales Development Executive! Chester Race Company is seeking a driven Sales Development Executive to join our Commercial Team. Based in the heart of Chester, this permanent role focuses on generating new business through proactive sales of corporate hospitality...PermanentMonday to FridayFlexible hoursWeekend workAfternoon shift£30k - £35k per annum
Identify and qualify new sales opportunities through research and outreach activities. Build and maintain strong relationships with prospective clients to understand their needs. Collaborate with the sales team to develop tailored strategies for client acquisition. ...Permanent£30k - £40k per annum
Identify and cultivate new business opportunities within the industrial and manufacturing sectors. Engage decision makers and book meetings for Business Development Managers. Respond to and qualify inbound enquiries from marketing campaigns, website and events. Research...Permanent£26.4k per annum
...salary. • Regular incentives and bonus (giving a realistic OTE £47k+) • Healthcare plan worth up to £900 per annum. • Death in service plan, twice your annual salary. • Award winning training and on-going support. • Generous referral scheme. • Pension plan. •...Full-time$24k - $45k per annum
...incentives and bonus (giving a realistic OTE £45k) • Healthcare plan worth up to £900 per annum. • 28 days annual leave. • Death in service plan, twice your annual salary. • Award winning training and on-going support. • Generous referral scheme. • Pension plan. •...£24k per annum
...opportunities and growing your territory Managing and nurturing existing customer relationships Delivering excellent customer service, including after-sales follow-up Using sales systems to track performance and activity Overcoming objections and consistently...PermanentFull-timeMonday to Friday
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Desk Analyst. Be the first to apply!
Related searches
- support technician Chester, Cheshire
- service desk Chester, Cheshire
- IT helpdesk Chester, Cheshire
- help desk coordinator Chester, Cheshire
- level 1 help desk support Chester, Cheshire
- helpdesk office based day night shifts Chester, Cheshire
- help desk Chester, Cheshire
- IT service desk Chester, Cheshire
- 1st line support Chester, Cheshire
- help desk manager Chester, Cheshire