IT Service Delivery Analyst (IT)

Senior Service Delivery Analyst Role Summary The Senior Service Delivery Analyst will support the management and continual improvement of business-critical IT services, working closely with internal stakeholders and suppliers to ensure effective service delivery. Key Responsibilities The resource should have experience in:

• IT Service Delivery Management and Service Improvement.
• Service performance monitoring and reporting.
• Major incident and escalation management.
• Supplier governance and service review activities.
• Stakeholder management across business and IT functions.
• Service continuity, compliance and risk management activities.
• Supporting transitions of new or changed services into live operation.
• Identification and delivery of service improvements.

Skills & Experience Essential

• Experience in a Service Delivery Management or Service Support role.
• Experience supporting business-critical IT services within a medium to large organisation.
• ITIL Foundation certification (v3 or v4).
• Strong analytical and service reporting capability.
• Experience managing incidents, escalations and service issues.
• Strong communication and stakeholder management skills.

Desirable

• Experience with ServiceNow or equivalent ITSM tools.
• Experience working within Agile environments.
• Experience within regulated industries.

LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted. Candidate profile: Essential

• Experience in a Service Delivery Management or Service Support role.
• Experience supporting business-critical IT services within a medium to large organisation.
• ITIL Foundation certification (v3 or v4).
• Strong analytical and service reporting capability.
• Experience managing incidents, escalations and service issues.
• Strong communication and stakeholder management skills.

Desirable

• Experience with ServiceNow or equivalent ITSM tools.
• Experience working within Agile environments.
• Experience within regulated industries.