Customer Service Advisor
Location - Norwich, NR3
Days & Hours - Monday to Friday, 37.5 hours a per a week (Two shift patterns – 8.30am to 5pm then 9.00am to 5.30pm, alternative weeks)
Employment Type - Full-time, permanent
Connells Group is the UK's leading property services provider with over 85 brands nationwide. We offer a clear, defined career path, support to study for relevant job qualifications, and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.
Duties and Responsibilities of a Customer Service Advisor:
- Managing your own portfolio of properties regarding maintenance and repairs etc.
- Providing exceptional levels of customer service, corresponding with tenants, landlords, contractors, and other professionals both verbally and in writing.
- Delivering Property Management services in line with service level agreements, tenancy agreements, company standards, and industry best practice.
- Being the point of contact for any maintenance issues for your portfolio of properties.
- Ensuring all legal certification is obtained and in place prior to the commencement of a let and throughout the tenancy.
- Gaining authorisation for works to be carried out.
- Liaising with contractors for timescale and cost of repairs etc.
- Obtaining tenant authorisation for contractors to gain access to properties for maintenance work to begin.
- Recording all actions thoroughly and accurately to leave a paper trail of all communications.
- Responsible for all associated administration tasks to support the property management function.
- Build and maintain a rapport with your allocated tenants, landlords, and approved contractors.
- Co-ordinate and arrange relevant statutory safety checks.
Skills and Attributes of a Customer Service Advisor:
- Strong IT skills (MS Office, internet, email systems)
- Excellent numeracy and literacy capabilities
- The ability to communicate professionally and build long-lasting relationships is
- A highly organised and structured approach to work
- Able to work in a fast-paced, demanding environment
Why work for Connells Group?
- 20 days annual leave (increases with length of service) plus birthday leave
- Support in training towards ARLA – NFOPP qualifications (a raise in basic salary once completed)
- Industry-leading training and development
- Team Incentives
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Customer Service Advisor in Norwich, Norfolk vacancy
£13.45 - £14.45 per hour
...pitch in to help each other out. Just like you. As a Lidl Customer Assistant, no two shifts are the same. From restocking shelves to... ...colleagues and making sure that every customer receives the service they deserve. In return, we’ll give you a competitive hourly...SuggestedHourly payPart-timeShift workNight shiftWeekend workAfternoon shiftEarly shift- £34k - £44k per annumEstimated...To grow Stryker's Joint Replacement business by promoting Hip and Knee products to Orthopaedic Surgeons and optimizing customer service, growing existing accounts through technical expertise. The Product Support Specialist – Manual & Robotic provides clinical product...SuggestedFull-timeTemporarySelf-employedFlexible hours
- Company: R13 RECRUITMENT Job Type: Contract, Full TimeSuggestedFull-time
£25k - £30k per annum
...is a role that will suit you brilliantly. We are looking for someone who is proactive, curious, and confident communicating with customers and colleagues alike. Experience in a sales support, commercial administration, or customer-facing coordination role would translate...SuggestedFull-timeOn-site- £28k - £40k per annumEstimated...Customer Service Advisor Location - Norwich, NR3 Days & Hours - Monday to Friday, 37.5 hours a per a week (Two shift patterns – 8.30am to 5pm then 9.00am to 5.30pm, alternative weeks) Employment Type - Full-time, permanent Connells Group is the UK's leading property...SuggestedPermanentFull-timeMonday to FridayShift work
- £22k - £29k per annumEstimated...We’re looking for friendly, customer-focused people to join our Online team, where you’ll be picking and packing customer orders ready... ...other parts of the store, including Replenishment and Customer Service, depending on what’s needed that day. More about our perks...Flexible hoursShift work
- ...only added on any hours worked between 22:00-06:00 Join M&S as a Customer Assistant in our Food section, where you'll become be at the... ...to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving. We're...Part-timeShift workNight shift
£36k per annum
...annum It matters. So we’re bringing it closer to home. Our customers have told us they want us to better understand their needs at a... ..., acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer‑focused. Your responsibilities...Rotating shifts£13 - £14 per hour
...& Marketing Admin role gives you hands-on involvement across both disciplines,from managing sales administration and assisting with customer quotations through to creating marketing collateral in Canva, coordinating Mailchimp campaigns, and supporting the social media team....Long-term contractPart-timeImmediate start- £24k - £32k per annumEstimatedTesco UK • Norwich • Temporary • Working hours 22.5• Apply by 31-Jul-2026TemporaryNight shift
- Are you a friendly, organised, and professional individual looking to join a welcoming school community? An ‘Outstanding’ secondary school in Norwich is seeking a Receptionist to join their front-office team from February 2026 on a full-time, permanent basis. Role...PermanentFull-timeOn-siteImmediate start
- Receptionist - Vibrant Secondary School - Norwich Start Date: As soon as possible Contract: Full-time, Permanent Salary: Paid to scale Receptionist A vibrant Secondary School in Norwich is seeking a professional and welcoming Receptionist to join their front...PermanentFull-timeOn-siteImmediate start
£13 per hour
Company: PURE RESOURCING SOLUTIONS LIMITED Job Type: Temporary, Full Time Salary: £13/hourFull-timeTemporary- £40k - £54k per annumEstimated...Service Desk Assistant – Building Services Our client is a well-established mechanical and electrical services provider (Est. 2003),... ...care homes, hospitals, and some very well-known buildings. Their customer support section requires a person to work with and provide assistance...Full-timeMonday to FridayNorwich, Norfolk29 days ago
£25.25k per annum
Company: ANGLIAN Job Type: Permanent Salary: £25252.5 / annuallyPermanentOn-site£12.81 per hour
CUSTOMER SALES REPRESENTATIVE Be the voice of connection. Drive growth. Empower independence. Are you passionate about making a real... ...Perks ~233 hours holiday rising to 248 hours with length of service. This includes bank holidays that you will work if rota'd. ~ We...Hourly payFull-timeHybrid workingOn-siteMonday to Friday5 days/weekShift workRotating shifts£12.86 per hour
...entitlement, pension scheme access, free on-site parking Start Date: ASAP Are you an organised administrator with excellent customer service skills? Do you enjoy working in a fast-paced environment where your work makes a real difference? We are currently recruiting for...Hourly payWeekly payFull-timeTemporaryOn-siteImmediate startMonday to Friday- £26k - £34k per annumEstimated...an excellent opportunity for an Accounts and General Office Administrator to work Full or Part Time to complete accounts processing, customer care functions, and admin support for both head office and site base staff. We will consider full time or 5 days per week part time...PermanentFull-timePart-timeOn-siteMonday to Friday5 days/weekFlexible hours
£13.59 per hour
...of experience and a reputation built on quality, efficiency and customer focus. Our ethos is simple: every car park is a valuable asset,... ...Essential: Previous experience in an administrative, customer service, or customer support role within a fast-paced environment (or strong...Hourly payFull-timeOn-siteMonday to FridayShift workRotating shiftsWeekend work£13.04 per hour
...Customer Team Member Location: The Street Brundall, Norwich, NR13 5JT Pay: £13.04 per hour Contract: 12 hours per week + regular... ...op, join us and play a key role in delivering friendly, helpful service in your local Co-op store. As a Customer Team Member, you’ll...Hourly payPermanentPart-timeOn-siteFlexible hoursShift work£13.64 per hour
Company: CONTRACT PERSONNEL LTD Job Type: Permanent Salary: £13.64 / hourlyHourly payPermanent- £26k - £34k per annumEstimated...We are currently recruiting a Customer Advisor to join our successful team in Norwich. You will be responsible for dealing with both inbound and outbound calls, including booking customer MOT’s, Services and Vehicle Health Check follow-ups across the Thurlow Nunn Group in...Flexible hours
£26.23k per annum
...and exceeding expectations of our clients and partners. As a Customer Solutions Advisor, you will be responsible for dealing with our clients and... ...senior management team as and when required. Deliver quality service to our clients, suppliers and the entirety of the company....Full-timeHybrid workingOn-siteWork from homeMonday to Friday1 day/week£28k - £32k per annum
...leasing company, your organisation, planning and communication skills will be fully utilised. You'll be the go-between for suppliers and customers - working with an approved list of suppliers to source the right equipment on behalf of your customers, and organising the logistics...PermanentFull-timeOn-siteMonday to Friday- £22k - £29k per annumEstimated...pipeline through outbound calling and lead generation. This is a crucial role in our sales team, focused on engaging potential B2B customers from our existing data sets, qualifying leads, and securing opportunities for our Inside Sales team. Key Responsibilities...Full-time
£28k - £30k per annum
...work alongside experienced mentors and build relationships with customers across industries including aerospace, Formula 1, pharmaceuticals... ...→ Senior Sales Executive → Team Leader → Sales Manager → Service Centre Manager Many of their senior leaders started their careers...Long-term contractProbationary period£8.28 - £12.71 per hour
...experience. You will combine your expert understanding of the Joules products with a friendly, welcoming approach to provide exceptional customer service within the store. Flexible working options are available. About You: As a Sales Assistant, you will be the face of...Long-term contractPart-timeMonday to ThursdayFlexible hoursShift workWeekend work£9.95 per hour
...hour Why Superdrug? At Superdrug, our customers and our teams are at the heart of... ...value, variety, expert advice & top-notch service. We’re all about personality, we aim to... ...your skills fit the Apprentice Retail Sales Advisor role at Superdrug. 2. Phone Screening...Hourly payFull-timePart-timeApprenticeshipFixed-term contractFlexible hoursShift work- ...join the team! Your responsibilities will include working on the sales floor as well as in the stockroom and delivering excellent customer service. The successful candidate will have previous retail experience and be available to start ASAP. As a temp, you will receive...Weekly payTemporaryImmediate startShift work
£12.71 per hour
...commission Topps Tiles is the UK’s number one tile retailer, renowned for our extensive range of high‑quality tiles and exceptional customer service. With over 280 stores nationwide and a team of 1,600 dedicated experts, we’re more than just a business — we’re a community....Hourly payFixed-term contractImmediate startAfternoon shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Advisor. Be the first to apply!
Related searches
- customer service representative - part time at hsbc Norwich, Norfolk
- horticulture customer advisor Norwich, Norfolk
- customer service operative Norwich, Norfolk
- customer relations officer Norwich, Norfolk
- client services officer Norwich, Norfolk
- client management specialist Norwich, Norfolk
- customer service advisor tesco care Norwich, Norfolk
- customer services assistant at national trust Norwich, Norfolk
- customer service - customer service consultant at hsbc Norwich, Norfolk
- part time customer service administrator Norwich, Norfolk