Credit Controller

Credit Controller
Location: Bromborough, Wirral
Hours: Monday – Friday | 08:30 – 17:00

About the Role
At Panda, cash keeps our operations moving.

As a Credit Controller at Panda, you’ll play an important role in helping the business collect payments efficiently while maintaining strong, professional relationships with our customers.

Working within our Transactional Services team, you’ll manage your own portfolio of accounts, support customers with payment queries, reconcile accounts, and help ensure invoices are paid within agreed terms.

This is a fast-paced role where communication, organisation and follow-up really matter. You’ll work closely with internal teams and external customers to resolve queries, reduce aged debt, and support the wider finance team in keeping customer accounts accurate and well managed.

This Credit Controller role would suit someone with previous credit control or accounts receivable experience who enjoys working with people, solving problems, and making a direct impact on business performance.

What You’ll Be Doing
Managing a portfolio of customer accounts to ensure payments are received in line with agreed terms
Contacting customers by phone and email to follow up on outstanding invoices
Building strong relationships with customers to resolve issues quickly and professionally
Investigating and resolving invoice or account queries in collaboration with internal teams
Reconciling customer statements and maintaining accurate account records
Updating credit control systems with all collection activity
Processing card payments and issuing direct debit mandates where required
Providing copy invoices and statements to customers when requested
Escalating potential risks or payment concerns to the Credit Control Team Leader
Supporting the wider finance team in reducing aged debt and minimising bad debt exposure
About You
We’re looking for someone who is confident, organised and comfortable managing a busy customer ledger.

You’ll bring:

At least 2 years’ experience in a credit control or accounts receivable role
Experience managing a high-volume customer ledger
Confidence communicating with customers by phone and email
Strong organisational skills and attention to detail
Experience handling reconciliations and resolving account queries
A proactive approach and the confidence to manage difficult conversations when required
The ability to work well as part of a team in a busy finance environment
Experience using systems such as Sage, AMCS, Credit Hound or Sage CRM would be beneficial, but is not essential.

Desirable
ICM Level 3 qualification, or working towards this
Experience working with customer procurement portals such as ProActis, Tradex or Dwellant
Strong Microsoft Excel skills
Why Join Panda?
This is a great opportunity to join Panda as a Credit Controller and become part of a collaborative finance team where your work has a direct impact on business performance.

You’ll be joining a business that plays an important role in keeping essential services moving, supporting customers, and helping organisations manage waste responsibly.

At Panda, we offer a supportive working environment, opportunities to develop your skills, and the chance to build your career in a business that makes a real difference every day.