Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds.
Since 2000, we’ve been keeping businesses connected.
At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof.
Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.
Job Description
Are you a skilled IT professional with a passion for supporting schools and delivering exceptional technical service? We are looking for a School Technician to join our team and provide on-site and remote IT support, ensuring smooth and efficient operation of school technology systems.
Key Responsibilities
Customer Support & Satisfaction
- Attend scheduled and unscheduled site visits to provide hands-on IT support.
- Address issues raised by clients and proactively resolve technical challenges.
- Maintain effective communication with clients, keeping them informed of progress and next steps.
- Ensure work completion is documented accurately in managed service tickets.
Hardware & Software Support
- Diagnose, repair, and maintain desktops, laptops, printers, AV equipment, and peripheral devices.
- Install, configure, and troubleshoot operating systems (Windows, macOS, Linux) and educational software, including productivity suites and specialized applications.
- Deploy and re-image hardware, set up printers, and manage print accounts.
Network & IT Security
- Maintain network user accounts, permissions, and profiles.
- Configure and troubleshoot LAN/WAN, Wi-Fi, VPNs, and networking equipment.
- Ensure cybersecurity best practices, antivirus updates, firewall configuration, and web/email filtering are up to date.
Audio-Visual & Remote Support
- Set up and maintain AV equipment, including projectors, smart boards, and video conferencing tools.
- Provide remote support using tools like Remote Desktop or TeamViewer, coordinating with 2nd and 3rd line support teams.
Documentation & Inventory Management
- Maintain accurate technical documentation, network diagrams, and user guides.
- Support schools in managing IT inventory, recommending purchases when required.
- Ensure adherence to company and client processes to deliver a consistently high-quality experience.
Additional Responsibilities
- Provide 1st line support across all school IT systems.
- Assist with IT projects when school support work is not scheduled.
Qualifications
Technical Skills
- Strong IT support background; experience in schools desirable.
- Knowledge of Microsoft 365 / Azure, Gmail / G-Suite, and Google Classroom.
- Experience with Windows Server, Active Directory, Group Policy, Hyper-V / VMware, Veeam, and Intune.
- Networking fundamentals: LAN, WAN, switches, DHCP, DNS.
- Mobile device management for Android and iOS devices.
- Familiarity with filtering and safeguarding software in an educational environment.
Interpersonal & Professional Skills
- Excellent communication and customer service skills; able to explain technical issues to non-technical users.
- Strong problem-solving and troubleshooting abilities.
- Ability to work effectively as part of a team and independently.
- Excellent organizational and time management skills; able to prioritize multiple tasks.
Additional Information
At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.
We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:
- Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
- Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.
Vacancy posted 1 day ago
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