ICT Technician Apprentice

Summary

This is a great opportunity to start a career in Information & Communication Technology within a specialist manufacturing organisation. As an ICT Technician Apprentice at Silteq, you will support day-to-day IT operations, gain hands-on experience, and work with external IT providers while completing a structured apprenticeship.

Wage

£18,000 a year

Training course

Information communications technician (level 3)

Hours

Monday- Friday, 8.30am- 5.00pm

37 hours 30 minutes a week

Start date

Friday 26 June 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

What You’ll Do:

• Provide first-line support to colleagues with general IT and computer-related queries
• Assist with business system queries (NAV / Business Central), developing towards becoming a system ‘champion’
• Act as a key point of contact between Silteq and the external IT service provider
• Support with PC and laptop setup, decommissioning, and replacement
• Assist with the purchasing and coordination of IT equipment
• Maintain and update the IT asset register
• Support operational IT activities related to service providers
• Assist with identifying and implementing digital improvements to processes and workflows
• Provide general IT-related support to management within a manufacturing environment

Where you'll work

LYNSTOCK WAY
LOSTOCK
BOLTON
BL6 4QR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE S&A TRANSFORM GROUP LIMITED

Training course

Information communications technician (level 3)

What you'll learn

• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements.
• Escalate non routine problems in line with procedures
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network-related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
• Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

• A nationally recognised ICT apprenticeship qualification
• Off-the-job technical training and learning workshops
• On-the-job training and mentoring at Silteq
• Ongoing support, reviews, and guidance from the training provider and employer

Requirements

Essential qualifications

GCSE in:

• English Language (grade 5)
• ICT (grade 5)
• Maths (grade 5)

Desirable qualifications

A Level in:

IT (grade Pass)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Problem solving skills

Other requirements

Essential:

• Minimum of 5 GCSEs (Grade 5 or above), including English Language and maths

Desirable:

• A-Level or equivalent qualification in IT
• Some exposure to ERP systems (e.g. NAV, Business Central, SAP, Xero)