Support Worker

SUPPORT WORKER – FRANCIS HOUSE, NOTTINGHAM, PERMANENT, 29HRS, GRADE 2 AS, £25,398 , FTE

• Are you looking for a new challenge?
• Are you wanting to find purpose in the work you do?
• Are you an enthusiastic, compassionate and a dynamic individual?
• Do you want a role where you make a real difference in young people’s lives?

Duties & Responsibilities

Nottingham City’s Young Persons accommodation service (NCYPAS) is recruiting for a support worker. We have 31 self-contained flats across two properties with one dispersed property out in the community. You’ll be based at Francis House or Caunton Avenue, where we support 11 young people with the ultimate aim of re-housing them permanently. We work with 18–21-year-olds who have been assessed as homeless but have the capacity to work with 16/17-year-olds and care experienced people up till the age of 25. With the service manager, assistant manager, support planners and other support workers you’ll be working with young people in finding permanent accommodation and supporting with any barriers they encounter. Those barriers range from gaining confidence and support with well-being, to finding tenancies and budgeting. Our residents have a diverse range of needs too- the main needs are homelessness, mental and physical health, substance use, experience with the justice system, healthy relationships (including DA/DV), childhood trauma and young people who’ve been granted status. This list isn’t exhaustive. The work can be difficult but it’s ultimately rewarding, and we work hard as a team to support each other!

We're looking for a strengths-based approach, using the elements of being psychologically informed and creating environments where our young people will flourish. We want creative and innovative solutions to work with our young people. Our key partner is Housing Solutions and that’s where all our young people are referred from. We are given a 6-month time frame to work with them. The role will be fast paced but will be an exciting opportunity!

29 hours per week on a rota basis, shifts are generally 8-4 or 2-10, including weekends

Expectations of the role

• Provide practical and emotional support to young people, helping them build the skills they need to live independently.
• Support young people in a trauma-informed and person-centred manner, ensuring their emotional, psychological, and physical needs are met.
• Develop trusting relationships and offer guidance to empower young people and help them achieve positive outcomes.
• Create and maintain a psychologically informed environment that nurtures trust and promotes self-efficacy.
• Assist with risk assessments, support plans, and reviews, ensuring the safety and well-being of all young people.
• Work collaboratively with a multidisciplinary team, including leaving care workers, housing officers, and other professionals.

About You

We are looking for individuals who are passionate about supporting vulnerable young eople and making a difference in their lives. You will have:

• An ability to build rapport easily with young people
• A strong understanding of trauma-informed and person-centred approaches.
• Empathy, patience, and excellent communication skills.
• The ability to work independently as well as part of a team.
• A proactive approach to problem-solving and resilience in the face of challenging situations.
• Flexibility and a willingness to work shifts, including evenings, weekends, and bank holidays.

If you are ready to take on a rewarding role in a growing service and have a passion for supporting young people through their journey to independent living, we’d love to hear from you.

Why Join Us?

• We invest in you and encourage career progression – providing a full induction, e-learning and classroom training, management development pathways, fully-funded professional qualifications and more.
• Your wellbeing is important to us. We emphasise wellbeing in all our working environments and employ a Wellbeing Practitioner to support our staff.
• Employee assistance programme, salary sacrifice schemes.
• Stakeholder pension, enhanced maternity and paternity leave and paid sick leave.
• 32 days holiday including Bank Holidays – increasing with service.
• Paid DBS
• Loyalty awards and non-contributory life insurance.
• Equality and diversity is important to us: we welcome applicants from all backgrounds and cultures, and appreciate the variety of experience they provide. As one of Nottingham’s few Disability Confident Leaders, we warmly encourage job applications from people with disabilities.
• Framework is incredibly proud to hold Investors in People (IIP) Gold accreditation. This accreditation recognises our continued commitment to creating a workplace where people feel valued, supported, and empowered to grow.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section. 

98% of the workforce in a recent staff survey said they were proud to work for Framework. 

Framework is an Equal Opportunities Employer. Registered charity No: 1060941. 

As a Disability Confident employer, we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments, please let us know if there is anything we can do to support your application.  

As an organisation we do not offer sponsorship for overseas candidates as our roles do not come under the Shortage Occupancy List (SOL) for the scheme. Any non-UK citizen who wishes to apply for a role within Framework would need to be able to provide valid RTW in the UK without the need for support from us.