Duty Manager - Nights

Night Duty Manager

Hilton Garden Inn Bristol | Full Time, Permanent | Nights

The city sleeps. You don't — and that's exactly how you like it.

Hilton Garden Inn Bristol is looking for a confident, capable Night Duty Manager to take charge when the sun goes down. You'll be the senior person on site overnight, trusted to keep the hotel running smoothly, our guests well looked after, and the building safe and secure until the day team walks back through the door.

If you thrive on responsibility, enjoy the quieter pace of nights without losing any of the pressure that comes with being in charge, and take pride in leaving a hotel in perfect shape for the morning shift, this could be exactly the role for you.

What You'll Be Doing

• Acting as the senior manager on duty overnight, taking ownership of the hotel and full accountability for anything that happens on your shift

• Leading and supporting the night team, including reception, security, and porters, making sure everyone has what they need to do their job well

• Completing the night audit accurately and on time, balancing the day's trading and preparing reports for the morning management team

• Being the calm, capable point of contact for guests overnight — handling check-ins, queries, complaints, and the occasional curveball with confidence

• Carrying out fire safety and security checks throughout the night, and leading the response if anything goes wrong

• Walking the building regularly, keeping an eye on standards, safety, and anything that needs fixing before the doors open to the day

• Making swift, sound decisions when something unexpected comes up — because at 3am, you're the one they call

• Handing over cleanly and clearly to the day team, so nothing gets missed and nothing gets dropped

What You'll Bring

• Previous experience in a hotel duty management, night manager, or senior front office role

• A genuine night-owl mindset — you're at your best, sharpest, and most switched-on overnight

• Strong leadership skills, with the confidence to manage a small team and take charge when it matters

• A calm head under pressure and good judgement when working independently with minimal supervision

• Excellent guest service skills — a warm welcome at 2am should feel just as good as one at 2pm

• A good understanding of hotel operations, health & safety, and fire/security procedures (or a real willingness to learn)

• Sharp attention to detail, particularly when it comes to night audit and financial reporting

Why Hilton Garden Inn Bristol

As part of the Valor Hospitality family, you'll join a team that genuinely values the people who keep our hotels running, day and night. We know the night shift doesn't always get the spotlight it deserves — so if you join us, expect real support, real recognition, and a team that has your back when the building is quiet but the responsibility isn't.

Fancy joining our team?

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.