Regional Service Manager

About the Role:

The overarching objective of the Regional Service Manager position is the regional ownership of the  operational performance across the allocated geographic area , ensuring contracts and projects are delivered  safely, consistently, profitably, and in line with industry/company standards and Client expectations .

The position will:

• Provide regional leadership & management for engineering delivery within the Service & Small Works division.

• Ensure first class customer service to ensure compliance with KPI’s/SLA and aim to exceed expectations. 

• Provide leadership and governance, while Operations Managers retain day-to-day technical responsibility for engineering teams. 

• Lead engineering teams while maintaining strong client relationships and delivery performance.

• Own regional revenue, profitability, forecasting and budget performance, ensuring delivery against agreed financial targets

Contract/Operational Leadership:

• Lead and manage the Operations Managers within the region.
• Ensure service delivery across PPM, reactive maintenance and small works.
• Oversee engineer hiring, utilisation, scheduling efficiency and productivity.
• Ensure quality assurance and compliance with engineering standards.
• Ensure delivery of SLA & KPI performance on all contracts and deliver corrective actions where necessary.
• Mobilise newly award PPM mobilisations.
• Monitor risk management

Commercial Leadership: 

• Deliver operational efficiency initiatives to improve profitability. 
• Hold P&L responsibility for the Regional delivery.
• Deliver and assist Operations Managers in delivering commercial review, value creation on existing contracts.
• Support expansion of existing service lines and expand where applicable.
• Revenue growth, Forecasting & Margin
• Budget management & Cost control
• WIP management
• Debt management (where appropriate)

Team Leadership and Culture:

• Foster a high-performance and accountable delivery culture.
• Team resource management including existing staff performance, recruit and manage workforce.
• Ensure succession planning and skills development across the region.
• Provide technical escalation support for Operational Managers, whilst they hold the day-to-day technical support for the engineering teams for a 24/7 business.
• Ensure statutory compliance and adherence to industry standards.
• Review completed works and ensure engineering quality control.
• Lead health, safety and compliance performance across the region.
• Ensure accident investigations, corrective actions and HSEQ initiatives are effectively implemented.
• Conduct probation & periodic performance reviews (APRs) for your direct reports.

 Client:

• Act as primary operational contact for regional clients.
• Client review meetings and manage service escalations.
• Identify and develop opportunities within existing contracts.

- Contract growth & Cross-selling services

- Account development

- Supporting strategic bids

• Support pricing and scope development for regional works.

Requirements

• Strong technical knowledge of Mechanical and Electrical (M&E) building services across multiple disciplines Including full electrical service offering, Gas, HVAC, Fire, Water & Decarbonisation.
• Navigate & coordinate complex engineering issues.
• Demonstrate understanding of statutory compliance and engineering regulations.
• Ability to review technical scopes of work and ensure correct engineering standards are applied.
• Experience overseeing PPM, reactive maintenance and small works within building services environments.
• Proven operational leadership with the ability to manage multiple engineering teams.
• Ability to support the Operations Managers coordinate engineers, subcontractors and resources across a region.
• Track record of managing service delivery against contract SLAs and KPIs.
• Ability to manage scheduling challenges and maintain service performance under operational pressure.
• Strong problem-solving skills and the ability to resolve technical and operational issues quickly.
• Commercial awareness with the ability to identify additional work opportunities within existing contracts.
• Understanding of labour productivity, job costing and operational margin considerations.
• Ability to support pricing and scope development for small works and contract variations.
• Strong client-facing skills with the ability to build and maintain trusted relationships.
• Experience managing service escalations and resolving client issues effectively.
• Strong communication skills when liaising between engineers, clients, and senior management.
• Ability to lead, motivate and support engineering teams to promote strong safety culture and engineering standards.
• Strong decision-making ability when managing operational and technical challenges.
• IOSH Managing Safely (minimum) & Full UK Driving Licence

Desirable:

• Previous experience managing regional engineering teams within an FM or building services environment.
• HNC/HND or Degree in Mechanical, Electrical or Building Services Engineering
• SMSTS (desirable)
• Multi-disciplinary engineering background (MEP etc.).
• Experience working with CAFM or job management systems.
• Understanding of asset-based maintenance strategies and lifecycle planning.
• Chartered Engineer status
• NEBOSH
• Prince2 or Project Management qualification
• Client Focused
• Accountability & Ownership credentials 
• Commercially astute
• Experienced and provider management & leadership capability
• Excellent communication skills

Benefits

• Competitive Salary
• Apple IT Equipment Provided
• Apple iPad Provided
• Holiday allowance – 23 Days + Bank Holidays
• Performance Bonus
• Pension
• Company VehicleFiesta
• Professional development support