UC & CCaaS Architect

Job Description

We are exclusively supporting a Leading Modern Work and UC Partner, delivering Enterprise transformations and CCaaS deployments with high-profile customers. They are actively hiring for a UC Architect, able to take ownership of customer solution design, and lead or support deployments and migrations across Anywhere365/AnywhereNow and/or Dynamics 365 Contact Center projects;\n
\n
\n • Strong experience designing and delivering Contact Centre solutions with Anywhere365/AnywhereNow or Dynamics 365 Contact Center, or any other MSFT certified Contact Centre.\n
\n • Strong experience working in a consulting or customer-facing delivery role, ideally with experience leading, mentoring or coaching a team of consultants or engineers\n
\n • Deep understanding of Anywhere365/AnywhereNOW workflows, IVR design, WebAgent and reporting, plus Dynamics 365 Contact Center capabilities (omnichannel routing, Copilot for Service, unified routing)\n
\n • Solid understanding of Microsoft Teams Phone integration with Contact Centre platforms, including SIP, SBCs and telephony integration\n
\n
\nFor someone who can hold a room with Enterprise Stakeholders and deliver transformational Contact Centre solutions across D365/Anywhere, get in touch :)\n
\n