Professional Services Consultant Lead

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FIS is the world’s largest provider of financial technology solutions, powering over $9 trillion in transactions annually across 130+ countries. With 55,000+ passionate employees, we deliver cutting-edge software, services, and consulting for banking, payments, asset management, and compliance.

About the team

Join our dynamic Professional Services team as a Commercial Lending Consultant, where you'll play a pivotal role in implementing our Commercial Loan Servicing (CLS) solution. This tool supports banks in managing the full lifecycle of commercial loans—from origination to servicing.

You’ll work directly with clients to translate business needs into system specifications, configure solutions, support testing, and ensure successful delivery. Your expertise in CLS and commercial lending products will be key to guiding clients through best practices and ensuring seamless adoption.

What you will be doing

• Works individually or within a team on technology business consulting projects to meet specific client requirements.

• Serves as liaison between end-users and consultants during consulting projects.

• Expertly researches and documents client needs, technology or regulations related to system design, enhancement and acquiring hardware or software that will impact multiple platforms and/or applications.

• Defines product scope, objectives and requirements. Defining specifications and data models for product development and testing.

• Creates detailed specifications from which programs will be written.

• Analyzes marketplace, industry, company, technology trends and best practices, vendor products and services, etc. Also analyzes system impacts on other systems and procedures.

• Devises and/or modifies processes and procedures to achieve greater efficiency and to solve most complex technical problems related to computer equipment capacity and limitations, operating time and form of desired results.

• Assesses available technologies and recommends solutions to consulting team.

• Writes test plans and test cases to ensure enhancements made to applications meet client needs and application integrity is maintained.

• Conducts a variety of tests such as system, integration, readiness and acceptance tests. Conducts tests using client data to be certain client needs will be met.

• Influences clients, business partners and service providers regarding priorities, hardware/software selection and/or vendor selection.

• Consults directly with clients and may travel to client site.

• Acts as team leader for technical aspects of consulting projects leading sub-plans or small projects. May mentor, guide, advise and/or check work of less experienced business systems analysts and technology business consultants.

• May play a key role in training client and technical support personnel on enhancements, new systems or procedures. Training may be delivered one-on-one as knowledge transfer or in a classroom setting depending on number in audience and client preference.

• May serve as pre-sales support specialist when needed.

• Other related duties assigned as needed.

What You’ll Bring

• Proven experience with CLS and commercial lending servicing products.

• Background in finance, banking, or accounting.

• Strong communication skills across technical and non-technical audiences.

• Analytical mindset with excellent problem-solving and time management.

• Ability to manage multiple priorities and meet deadlines.

• Willingness to travel (up to 30%).

General Knowledge, Skills and Abilities

• In-depth knowledge of FIS products and services and financial services industry

• Advanced knowledge of multiple end-to-end systems development life cycles, i.e., waterfall, iterative and other modern approaches to software development and conversion methodologies.

• Advanced knowledge of the tools, techniques and principles used in application development in objective-oriented development or other relevant technology

• Knowledge of application architecture.

• Proficiency in quality management methods, tools and technologies.

• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients.

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors.

• Willingly shares relevant technical and/or industry knowledge and expertise to other resources.

• Excellent analytical, decision-making, problem-solving, interpersonal, team, negotiation, conflict management and time management skills.

• Ability to persuade and influence others on the best approach to take.

• Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed.

• Is resourceful and proactive in gathering information and sharing ideas.

What we offer you:

A career at FIS is more than just a job. It’s the chance to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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