Community Health and Engagement Officer (CHEO)

Job Advert

We are looking for a dynamic and enthusiastic person to join us in our Devon Community Equipment Service Centre as a Community
Health and Engagement Officer (CHEO).

As a healthcare equipment provider, Millbrook Healthcare work in partnership with the NHS to supply the necessary equipment and
aids to support people in their day to day life. Our community equipment ranges from simple walking frames and crutches to more
complex equipment such as beds, hoists and pressure care equipment. We also carry out minor adaptations such as the installation
of handrails and grab rails within the home which can make a significant impact in giving people the confidence to live more
independently.

The CHEO role offers an exciting and unique opportunity available that will involve engaging with a variety of stakeholders
(including GP Surgeries, Charities, Care Homes and other individuals and organisations) to understand, shape and ultimately
improve our service, ensuring customers are at the forefront of service delivery and decision making. You will be pivotal in
driving integration and collaboration of the service forward whilst looking at shared understanding of priorities, pathways and
supporting joint working initiatives.

You will be:

* Creating and implementing structures to manage key stakeholder relationships
* Designing and leading customer and stakeholder forums
* Coordinating and delivering feedback from stakeholders, and customers, which may be obtained in a variety of formats and at
different times
* creating actionable insights into the needs and views on how the service can be improved

Do you have:

* Experience in designing and leading customer forums?
* A genuine interest in developing links in the local community?
* Demonstrable experience of working with multiple stakeholders?
* Evidence of engaging groups of potentially hard to reach customers in a business?
* Great experience in influencing and even better communication skills?

The successful candidate will benefit from an in-depth induction programme into our business. However, a genuine interest in
developing links with the local community, the ability to build strong working relationships and be driven by success with a
customer focus and analytical flair along with demonstrable experience of developing and obtaining buy-in and embedding customer
service strategies, processes and practices in a similar role will set you on the right path.

What can we offer you?

* Up to £32,000 depending on experience
* Monday – Friday 08.30 -17.00 (40 hours a week)
* Opportunities to network with internal and external stakeholders
* Up to 33 days holiday (including bank holidays) plus optional 5 unpaid days
* Company Pension Scheme
* Life Assurance
* A rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outlets

Millbrook Healthcare Group are an inclusive and caring employer who understand that not everyone’s job needs are the same.
Therefore we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever
possible, to support our colleagues life style differences. So please feel free to let us know of any specific requirements you
may have and these can then be discussed in more detail if you are successful in your application.

Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core
company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part
of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop
a rewarding career along the way.

Care and respect for our colleagues and service users

Accountable and proud

Ready to learn and grow

Enhance our service users’ lives

Socially responsible, ethical and transparent

This role is working in a regulated activity and may be subject to a standard DBS disclosure and Social Media Screening.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion,
disability or sexual orientation, and we will gladly accept applications from all sections of the community.