Key Purpose of the Job
Area Engineering Supervisor to assist the Regional Manager in delivering performance, motivation and excellent customer service to Kings customers. Providing a field-based link between the Service department(office) and security Engineers, including Fire.
Key Job Responsibilities
- Support the REM and Installation Manager (IM – where requested) in all aspects of the business.
- Assist schedulers with Engineer skill matrix to maximise SLA & KPI performance.
- Assist the teams in case of sickness, leave or resource problems.
- Attend operational meetings with or in place of REM.
- Assist with field-based Engineers Performance Appraisals
- Monitor poor performance and develop improvement plans locally, assist with improvement of Engineer performance by application of company procedures where necessary.
- Support Engineers technically and assist with problematic sites to resolve any issues.
- Assist the REM and/or IM with project planning/implementation.
- Rota management of call out to provide each region with full cover.
- Carry out Security Engineer & Technical audits, meter calibration & ladder inspections in line with the company planner to ensure 100% compliance.
- Carry out Subcontractor audits, ensuring performance is in line with standards and KST requirements in terms of quality and 100% compliance. Provide detailed reports and feedback on Sub-Contractor installations.
- Carry out fleet audits and stock take of team vehicles in line with company procedures.
- Field based management for any complaints and attend site/customer meetings where required.
- Assist with timesheet submission before the agreed deadline for approval.
- Assisting the REM with Engineer timekeeping and monitored via company tools/applications.
- Support the REM & IM in all aspects of service and installation delivery.
- Assist to recruit, motivate, manage and retain a highly skilled Fire and Security Engineering resource within their area.
Essential requirements for the job
- Customer focused.
- Excellent people skills
- PC Literate
- Team player
- Strong interpersonal and communication skills
- Self-motivated and confident
- Ability to prioritise workloads
- Exceed all tasks given
- Be an ambassador for Kings at all times, displaying quality and excellence in all dealings with external and internal customers and suppliers
- Ability to work within a continually changing environment
- Basic Fire Systems knowledge
Desirable requirements for the job
- Network/IP based product experience
- Candidate to have a minimum of 3 years’ experience across multiple disciplines including Intruder, CCTV, Access Control & Fire.
- Understanding of all current industry standards across all disciplines
Benefits
- Performance Related Bonus – opportunity to earn up to additional £2,000 yearly (paid quarterly)
- High OTE available
- Paid Travel time after 30 minutes
- Paid Overtime at premium rate
- Standby allowance for on call
- Full Remote Technical Support
- Company Car with private use option
- Life Insurance
- Company Health Care Plan
- 25 days holiday + 8 bank holidays
- Day back in lieu when bank holiday worked
- Immediate start available
- Career development opportunities
- Referral Scheme
- Employee Benefits Programme including shopping vouchers and discount; up to £1,200 a year on real savings for everyday needs
- Wagestream – Get instant access to your wages through our financial wellbeing tool.
When Kings carry out recruitment, we do so as an Equal Opportunity Employer.
Vacancy posted more than 2 months ago
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