Lead Pharmacy Technician Governance & Medicines Safety

Job Purpose: To support the delivery of safe, effective, and high-quality pharmacy services by supporting and coordinating governance and risk management activities within the department. The post holder will work closely with the Principal Pharmacist for Governance and Medicines Safety Officer (MSO), clinical teams, and trust-wide governance structures to ensure compliance with regulatory standards and promote a culture of continuous improvement. A key focus of the role is to proactively identify, assess, and manage risks related to medicines use, pharmacy operations, and regulatory compliance. This includes coordinating audits, supporting incident investigations, maintaining risk registers, facilitating policy development, and contributing to staff training and education on governance and risk mitigation strategies. Key Duties: Governance - Support the Principal Pharmacist for Governance and Medicines Safety Officer with identifying and managing risks and ensuing that the risk register is maintained and is presented on a monthly basis to divisional quality board and pharmacy quality team. - Work with pharmacy department risk owners and assessors to develop appropriate actions to mitigate risk and ensure these are completed in a timely manner. - Actively contribute to departmental audits, developing action plans and ensuring actions are completed in a timely manner. - Ensure all statutory audits and reviews for pharmacy are completed and resulting outcomes actioned. - Support with Health and Safety within the department including fire, first aid, working with equipment and Control of Substances Hazardous to Health. - Support with ensuring all mandatory reporting on Health and Safety using approved audit tools for the Pharmacy is completed timely and reported to the pharmacy quality teams and to the Trust. - Compile reports on all aspects of pharmacy governance and medicines management. - Co-ordinate the production and review of pharmacy SOPs and policies and write any relating to risk management and governance; that may impact in the wider Trust. Maintain the departmental SOP register. - Support with pharmacy department governance SOPs - To advise and act upon any actions on temperature control monitoring systems across the department and wards, liaising with the pharmacy informatics team and the pharmacy staff and the nursing staff. - Support with the investigating and responding to patient complaints. - Support the Controlled Drugs Accountable Officer to collect and enter data for the Controlled Drugs Local Intelligence Network and CD quarterly reports Medicines Safety - Supports and deputises for the Principal Pharmacist for Governance and Medicines Safety Officer or Deputy Medicines Safety Officer for the Trust, in managing reported incidents, follow them up and present data on KPIs and trending patterns. Includes assessments for duty of candour. - Produce routine and ad hoc reports for reporting to pharmacy, divisional teams, Trust wide or ready for external visits such as CQC or MHRA, ensuring the quality of data is validated. - Promotes all staff to improve the reporting and learning from medication related incidents and errors both inside and outside of the Trust. - Recommends actions to be taken for improvements following on from incidents including the training and education to be delivered to multi- disciplinary groups for the purpose of patient safety and best practice. - Supports the implementation of changes in practice and processes regarding the safe use of medicines based on national benchmarking and learning. - Communicates and advises on up-to-date information from external bodies such as MHRA and NHSE on best practices on safe usage of medicines, ensuring information is documented. - Carry out medicines related audits as required and support with developing action plans. - To support in the management of drug recalls and alerts, ensuring all actions are complete and documented. - Work closely with all healthcare professionals including medical and nursing staff groups and pharmacy staff to ensure the highest standards possible are achieved for medication safety across the organisation. General Duties - Support the Technical Team Leaders in managing efficient operation by supporting staff rotas. - Undertake accuracy checking and final release of dispensed items. - Deliver a ward-based pharmacy service. - Receive, interpret, validate, dispense and issue prescriptions. - Participation in rotas for weekends, late weekdays and bank, statutory holidays and on-call if required. - To work at all times to the Trust values, policies and procedures and the GPhC code of conduct. - Work flexibly across the department to ensure service needs are met. Human Resources, Training and Development - Responsible for the recruitment, induction and development of accountable staff and ensuring that appraisals are conducted according to required timescales including monthly 1 to 1s. - Ensures that all staff within area of responsibility are adequately trained for the roles they perform and that records are maintained of such training. - To address any concerns regarding the performance of staff within the area of responsibility, working within the Trust policy for dealing with such concerns. - Assist in the supervision and participate in the delivery of the training programme for foundation year trainee pharmacists, pre-registration trainee pharmacy technicians and any other department trainees. Education, Training and CPD - Undertake Continuing Professional Development as required by the General Pharmaceutical Council. - Identify own training needs and discuss these with their line manager. Other Duties The information supplied above is intended to summarise the key responsibilities and duties of the role. The post holder may be required from time to time to carry out other reasonable requests and duties as required, consistent with the responsibilities of their Banding and development as agreed between employee and manager.