Motor Claims Handler

A bit about the job

Your role will be to support our customers through the journey of making a motor claim. You could be taking the First Notification of Loss, gathering the right and relevant information to create a new claim, or you could be supporting them with provision of a replacement vehicle or providing an update on their vehicle repairs.

Across Aviva Zero, you need to work proactively to ensure we minimise the inconvenience to our customers daily lives. You will need to juggle multiple tasks at pace, utilising a range of digital systems, and be comfortable making quick decisions to get the right outcome for our customers.

We support smart working. Once you’ve completed your training and your leader confirms you’ll be able move to a hybrid working pattern, spending 50% of your time in the office and 50% working from home.

Our standard full‑time week is 35 hours, with part‑time options available (minimum 21 hours over 3 days). These permanent positions involve working within our opening hours of 8:00am to 6:00pm, primarily Saturday and Sunday, with a weekday lieu day.

Skills and experience we're looking for:

• Ability to work at pace, handling multiple tasks and prioritising effectively
• A supportive team player who’s eager to learn
• A passion for delivering outstanding customer service and taking pride in high‑quality work
• Someone who embraces change and enjoys sharing ideas to improve our customers’ experience
• Strong IT skills with experience using digital systems

What you’ll get for this role

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between £26,700 - £29,650 ( depending on hours, skills and experience) plus additional benefits. 
• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Please note this job role is not sponsorable under the Home Office points based system.

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.