Sales & Service Administrator - Northampton

Sales & Service Administrator

Salary: £28,000 per annum
Location: Moulton Park, Northampton (office-based)
Hours: Monday to Friday, 9:00am-5:00pm (35 hours per week)
Contract: Permanent

About the Role

We are seeking a proactive and customer-focused Sales & Service Administrator to join a growing medical technology business.

This varied role sits at the heart of the operation, supporting both customers and field service engineers while ensuring orders, deliveries and service activities run smoothly. You'll be the key link between customers, engineers and internal teams, helping to deliver an exceptional customer experience.

Key Responsibilities

• Process customer orders using SAGE 200 and Microsoft 365
• Provide professional customer support via phone and email
• Coordinate service activities and support field engineers
• Liaise with customers regarding orders, deliveries and service visits
• Manage stock records and assist with stock takes
• Pick, pack and dispatch medical equipment when required
• Produce shipping labels and documentation, including international shipments
• Support invoicing and payment follow-ups
• Maintain accurate records and resolve customer queries efficiently

About You

You will be organised, adaptable and enjoy working in a fast-paced environment where no two days are the same.

Ideally, you will have:

• Previous experience in sales administration, customer service or service coordination
• Excellent organisational skills and attention to detail
• A professional and confident telephone manner
• Strong communication and problem-solving abilities
• Good IT skills, including Microsoft Office
• A positive, team-focused approach
• The ability to undertake occasional warehouse duties, including lifting and carrying equipment

Experience of SAGE 200 or a similar ERP system would be beneficial, although training can be provided.

About the Company

Our client is an established international manufacturer within the medical diagnostics sector, supplying specialist equipment to healthcare organisations across the UK and globally. They offer a supportive, collaborative culture and genuine opportunities for long-term career development.

Benefits

• Free on-site parking
• Casual dress code
• Company meals and social events
• Company pension and private healthcare after six months
• 25 days' annual leave plus your birthday off
• Ongoing training and development opportunities

Previous experience as a Sales Administrator, Service Administrator, Customer Service Administrator, Service Coordinator, Sales Support Administrator or Operations Administrator would be highly advantageous.

If you're passionate about delivering excellent customer service and enjoy supporting both customers and engineers in a varied role, we'd love to hear from you.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.