Treatment Coordinator

Job Details

A new opportunity has become available for a Treatment Coordinator to join a well-established, fully PVT practice located in Barnet. 

Start date – As soon as possible. 

This is a full time role, working 5 days per week plus alternate Saturdays. 

Role Overview:
Hiring a commercially driven, patient-focused professional who excels at guiding patients through their treatment journey and converting enquiries into accepted care. We're looking for more than sales ability alone; we value emotional intelligence, professionalism, and a genuine commitment to ethical patient care.

Experience & Qualifications:
Essential:
-Minimum 3 years of sales or business development experience
- Previous healthcare experience

Strongly Preferred:
-    Prior experience as a dental Treatment Coordinator
-    3+ years in UK private healthcare
-    5+ years of sales or business development experience
-    Background in a high-value or complex sales environment
-    Familiarity with dental or practice management software

Essential capabilities
•    Builds rapport and trust quickly, tailoring communication style to individual patients
•    Explains treatment plans and finance options clearly and confidently
•    Handles objections, complaints, and difficult conversations with empathy and composure
•    Maintains communication quality under volume and pressure
•    Strong grasp of conversion rates and the levers that drive them
•    Able to speak specifically about own KPI performance and proactively monitors own data
•    Working knowledge of dental finance products, application processes, and the enquiry → consultation → conversion funnel
•    Awareness of implant, orthodontic, and TIAD revenue dynamics
•    Accurate, timely CRM record-keeping with consistent administrative follow-through
•    Manages dental finance and direct debit pipelines, trackers, and reports reliably
•    Translates complex clinical and commercial information into accessible language for patients
•    Works effectively within a defined team hierarchy and coordinates clinical handoffs with precision

Desirable capabilities
•    Experience improving treatment conversion through structured patient journey work
•    Previous experience in private dental or premium private healthcare settings
•    Track record in a high-value, consultative sales environment

What the role looks like day-to-day 
The successful candidate will:
•    Act as the first point of contact for new patient enquiries via phone, email, web, and walk-ins
•    Engage patients to understand their needs, introduce treatment options, and build trust
•    Conduct face-to-face and virtual consultations, clearly explaining treatment plans, fees, and finance options
•    Proactively follow up on enquiries, treatment plans, and outstanding cases to maximise conversion
•    Support patients throughout their treatment journey, ensuring continuity and satisfaction
•    Partner closely with clinicians to translate clinical recommendations into personalised patient pathways
•    Take ownership of revenue, KPIs, and pipeline performance — not just bookings
•    Maintain accurate CRM records and manage dental finance and direct debit pipelines
•    Contribute to business development initiatives and practice growth
•    Provide front-of-house and customer support when required

Requirements:
-    Legal right to work in UK (Cannot offer sponsorship)
-    Available to work 5 days per week, Monday – Friday and alternate Saturdays 
-    Job stability 
-    Located locally to Barnet
-    Comfortable with KPIS and Targets