- Lead and develop a regional team responsible for disrepair, complex repairs, insurance claims, complaints, alterations requests, and responsive repairs activities
- Manage contractor performance, ensuring contractual obligations, service standards, and key performance indicators are consistently achieved
- Oversee the effective management of disrepair cases, ensuring risks are mitigated and appropriate resolutions are delivered
- Act as a subject matter expert on complex property matters, supporting legal proceedings and dispute resolution where required
- Monitor operational workstreams, ensuring accurate record keeping, reporting, and governance controls are maintained
- Review service delivery performance and implement continuous improvement initiatives to enhance customer outcomes
- Manage budgets and financial performance, ensuring expenditure is controlled and resources are utilised effectively
- Build and maintain productive relationships with internal teams, contractors, legal representatives, and external stakeholders
- Analyse customer feedback, complaints data, and operational trends to identify opportunities for service improvement
- Ensure repairs and property-related activities are delivered in accordance with regulatory requirements, policies, and best practice
- Provide regular performance reporting and assurance to senior leadership
- Promote a customer-focused culture that delivers transparent communication and high-quality service delivery
Vacancy posted 27 days ago
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