Metrolink Asset Management and Service Delivery Officer

Do you have a passion for driving continuous performance improvement? Can you manage multiple disciplines to deliver improved quality of services to customers?

Your Role

This is a unique opportunity to work for one of the most iconic transport networks outside of London, managing the daily operational performance delivered to customers for Metrolink within Greater Manchester.

We are seeking an individual who can work across Engineering, Operations, and Service Delivery to ensure that asset information is accurate, performance is effectively managed, and customer outcomes are continuously improved.

In this role you will be involved with the management of asset information and data, maintaining accurate, auditable asset records across infrastructure, systems, stations and depots. You will be monitoring and managing service provider performance against contractual obligations, drive initiatives to improve the passenger experience and act as a key interface between Engineering, Operations, Projects, Finance and external partners

For more info see Job Profile below.

Who are we?

At Transport for Greater Manchester (TfGM), we play a key role in keeping the region moving, with the Metrolink network at the heart of this. As part of the Metrolink Operations team, you’ll help ensure the network runs safely and reliably, supporting the management of vital assets and service delivery across the system. This is a rewarding role where you can see the real impact of your work on customers’ everyday journeys, while developing your skills and gaining experience in a fast-paced, collaborative environment.

What you’ll bring

What you do and how you do it is important whatever type of role you work in at TfGM and even small behaviours and actions can have a really big impact. At TfGM, our behaviours bring to life our values of Deliver, Care and Adapt.

You will be required to have experience of operational performance, working with infrastructure and assets working collaboratively with internal and external stakeholders, contract management experience, producing reports for board level on the performance of the Metrolink business across all categories, interpreting highly complex datasets condensing these into reports on business performance for presentation to a wide range of audiences, from political and external stakeholders to the Executive Board, contractors and the public, have the ability to work under own initiative to deliver a wide portfolio of objectives and extensive experience of building and maintaining productive joint working relationships.

If you are excited by the opportunity to use your skills to influence the success of Metrolink across Greater Manchester we would really like to hear from you!

What we can offer you

This is a part time role, working 22.2 hours per week on a 12 month fixed term contract, with a full time equivalent salary of £31,762£36,093 per annum. This equates to a pro rata salary of £19,057£21,656 depending on skills and experience.

At TfGM we encourage candidates to discuss flexible working options at any stage of the recruitment process. We are happy to #talkflexibleworking to help colleagues maintain a healthy work life balance.

Our benefits include :

• Generous annual leave starting at 28 days (plus bank holidays), increasing with service, with options to buy more.

• Free travel on buses across Greater Manchester, plus rail or Metrolink travel to and from work.

• Local Government defined pension scheme with life cover of 3x salary and options to boost your contributions.

• Enhanced family-friendly leave policies, including those supporting fertility treatment, alongside flexible and hybrid working and a special leave policy to support a range of unexpected events. Please note that qualification criteria may apply, including a requirement to have been employed with the organisation for a minimum specified period of time.

• Discover more benefits including wellbeing support, Personal and Career Development, Flexible working, financial support and more on our website

What's next?

If you believe you have the skills and experience required, we’d really like to hear from you. To apply please submit your CV and complete your application ensuring that you provide clear examples against the criteria questions, all appointments will be based on merit. Our short-listing process is anonymised, so please do not include your name or contact details on your CV. If any personal details are included these will be visible to the hiring manager.

Internal candidates - check with your line manager before applying for a secondment, to make sure you can be released from your substantive role.

For essential guidance on applying for jobs at TfGM including AI use, Right to Work requirements, our Guaranteed Assessment Scheme, application tips, and reasonable adjustments Please follow this link to our application infographic!

Please note we may close the advert early if we receive a high volume of applications.

NOTE TO AGENCIES we will be accepting direct applications only for this role. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral CV.

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