Sales and Repairs Executive

Sales and Repairs Executive

We have an exciting and rewarding opportunity for a highly target driven Sales and Repairs Executive to join our small dedicated in store team in Kingsbridge. This is a full-time, permanent position and will see you joining a well-established and growing mobile phone solutions company.

About Us

Our store forms part of a network of over fifty stores UK wide and we have a busy call centre in Bracknell and two successful retail trading websites. One of our easily recognisable brands has been an established phone retailer, trading on the High Street since the 1990's. Approaching a customer base of nearly half a million, we have contracts with major network operators such as Three and Vodafone and believe in offering our customers the absolute best customer service at fantastic prices.

The Role

Working within a small team you will be responsible for ensuring that you seek opportunities to promote the company brand locally by delivering multiple sales activities, including reaching out to previous and existing customers by phone to promote and sell products and services. You will be promoting services including mobile phone deals, broadband and Sky TV, whilst also having the opportunity to use your local knowledge and intuition to identify other ways to attract new customers locally. You will also be responsible for selling and completing mobile phone repairs (full training will be given). You will work five days a week, between Monday and Saturday 8:45 am - 5:45 pm.

Main Responsibilities:

• Generate gross profit for the store through multi-channel proactive sales activity, including outbound calling to existing customers.
• Responsible for diagnosing and fixing faults on phones and tablets. This will involve, where necessary, replacing parts, testing and reassembling phones.
• Contribute to your store's success by bringing to life our ethos of sales and customer advice, providing first-class service.
• You will be responsible for ensuring compliance standards are always met.
• Participate in training and keep up to date with all products, services, and promotions.
• Engage with customers in genuine, enjoyable conversations to understand their needs.
• Achieve daily, weekly, and monthly sales targets.
• Take pride in the appearance of the store and ensure existing and prospective custo...