Accounts Payable Manager

Pinnacle Group are looking for an Accounts Payable Manager to join our Accounts Payable team within the Homes Finance function, leading the AP function across a diverse, mixed-tenure residential property portfolio. This role will take ownership of high-volume, complex AP activity across multiple funding streams, including service charge, landlord and operational budgets, ensuring accuracy, strong financial control, and timely supplier payments. Managing a team of 7, you will be responsible for driving performance across the function while working closely with Service Charge and Client Accountants, as well as operational teams, to support financial reporting, supplier relationships, and the effective delivery of resident services.

Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.

The ideal candidate (attributes) will have proven experience managing Accounts Payable in a high-volume, multi-entity or residential/property environment, with a strong understanding of service charge accounting and expenditure across mixed-tenure portfolios. They will have prior experience managing or supervising AP teams, alongside the ability to operate across complex invoice streams and work closely with property, operations, and finance teams. Exposure to core processes such as reconciliations, reporting, and audit support is essential, as well as experience working within a controlled, compliance-led environment and overseeing end-to-end AP processes.

This is a 6-month fixed term hybrid role with 3 days per week in Holborn / Chancery Lane offices.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities will include:

• Oversee the full end-to-end Accounts Payable cycle across a mixed-tenure residential portfolio, ensuring accurate coding across service charge schedules, landlord accounts, and operational budgets.
• Manage high-volume invoice processing across contractors, utilities, repairs & maintenance, compliance works, soft services, and resident-experience services.
• Ensure timely and accurate supplier payments, balancing differing cashflow requirements across service charge and operationally funded assets.
• Lead month-end close activities, including reconciliations, expenditure reporting, and support for year-end processes and audits.
• Ensure all AP activity complies with regulatory requirements, lease terms, VAT rules, and internal financial controls, including robust fraud-prevention measures.
• Partner closely with Property Managers, Operations Managers, and Service Charge and Client Accountants to ensure accurate cost allocation and financial transparency.
• Maintain strong governance around expenditure approvals, ensuring spend aligns with budgets, lease terms, and operational priorities.
• Act as the escalation point for complex supplier queries, disputes, and payment issues, while maintaining strong supplier relationships.
• Lead, coach, and develop the AP team, setting and monitoring KPIs/SLAs to drive performance, accuracy, and timely query resolution.
• Identify and implement process improvements, including supporting finance transformation or system enhancements, while strengthening controls and governance, and representing AP in operational reviews, budget cycles and financial planning with clear reporting on performance, aged creditors, expenditure trends and cashflow.

Key requirements:

• Proven experience managing Accounts Payable in a high-volume, multi-entity or residential/property environment, with a strong understanding of service charge accounting and cost allocation across mixed-tenure portfolios.
• Experience working closely with Property Managers and operational teams, with a clear understanding of how AP supports budgets, expenditure control, and service delivery across residential estates.
• Demonstrated experience supervising or managing AP teams, with the ability to drive performance, maintain accuracy, and operate effectively within a structured, control-led environment.
• Strong technical capability, including exposure to month-end close, reconciliations, audit processes, and compliance with financial controls, lease terms, and regulatory requirements.
• Confident stakeholder engagement skills, with the ability to work effectively across finance, operations, and supplier networks, managing queries and resolving issues where needed.
• AAT qualified or above (or equivalent), with the ability to manage competing priorities in a fast-paced environment and a proactive, solutions-focused approach with strong ownership and accountability.

Our Offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .