Part-time Receptionist Administrator

Part-Time Receptionist / Administrator

Location: Pennington Court Care Home, Beeston, Leeds (LS11)

Hours: 21 hours per week – Working Monday, Wednesday and Thursday

Shift Pattern: 9:00 AM – 5:30 PM

Position Type: Part-Time

About the Role

We are seeking an articulate, welcoming, and organised Part-Time Receptionist / Administrator to join our team at Pennington Court Care Home. As the first point of contact for our residents, visitors, families, and professionals, you will play a key role in creating a warm, professional, and efficient environment.

This is a varied position combining front-of-house customer service with core administrative support. The ideal candidate will have a confident telephone manner, excellent communication skills, and the ability to remain calm and composed during busy periods.

Key Responsibilities

• Front of House & Reception:

  • Warmly greet and assist residents, family members, visitors, contractors, and health professionals.

  • Manage incoming phone calls promptly and professionally, directing queries or taking clear messages as needed.
  • Maintain a tidy, welcoming, and secure reception area.
• Administrative Support:

  • Perform general clerical and administrative tasks (e.g., mail handling, filing, photocopying, and typing correspondence).

  • Assist with maintaining resident records, visitor logs, and staff management administrative tasks.
  • Coordinate with internal departments (care staff, kitchen, maintenance) to pass on relevant information smoothly.
• Communication & Coordination:

  • Act as a polite, helpful, and empathetic point of contact for families and external agencies.

  • Maintain confidentiality and handle sensitive information in line with care home policies and GDPR.

Key Skills & Experience

Required:

• Articulate with strong written and verbal communication skills.
• Confident and professional telephone manner.
• Strong organizational skills and ability to prioritize tasks in a busy environment.
• Ability to remain calm, patient, and empathetic, particularly during high-pressure or emotional situations.
• Computer literate (proficient with Microsoft Office / Outlook / Word).

Preferred:

• Previous experience in a Front of House , Hospitality , or Care Home setting.

How to Apply

If you are interested in joining our team at Pennington Court Care Home, please submit your updated CV and a short cover letter detailing your relevant experience.

About The Role

What You Bring

• A professional, reliable, pro-active and positive approach
• Good attention to detail and pride in maintaining high standards
• Ability to work independently and as part of a supportive team

What We Offer

• A friendly, supportive working environment
• Training and development opportunities
• The chance to make a meaningful difference every day
• A role where your contribution directly enhances the experience of our service users and visitors

About The Company

Westward Care Ltd lives by its core values and those who join us will be included and encouraged to work within this business ethos.

Company Culture

Our Values in Action

• Kindness — You bring warmth, empathy and patience to every interaction.

• Respect — You honour each resident’s individuality, choices and personal history.

• Trust — You build confidence through reliability, honesty and consistent care.

• Teamwork — You support colleagues, communicate openly and contribute positively to a shared mission.

Company Benefits

Employee development programs, Free parking, Referral bonus, Employee of the Month

Salary

£12.85 per hour