Customer Service Advisor

Job Title: Customer Service Advisor - Full Time Permanent

Knauf stands for opportunity . We know that opportunity looks different to each person, and we are proud that we see opportunity in everyone. This exciting role within Knauf Insulation could be the perfect next opportunity for you to build a unique career, in a values-led culture with a clear purpose of making tomorrow a home for all of us. We are a global manufacturer of construction materials and within our Group, our 41,500 team members in 90 countries across 300 sites provide a huge opportunity for anyone with ambition and energy. We value everyone's contribution equally and we ask that you bring your whole self to work, to enrich the business further, as together we achieve more in a safe and inclusive environment.

Knauf Insulation is proud to be part of the Knauf Group. ….. To learn more about the business, click here .

Can you say ‘yes’?...

• Do you thrive working in a fast-paced environment?

• Do you know how to organise and prioritise workloads?

• Do you always work with the customer in mind?

As a Customer Service Advisor you will effectively manage and support the supply of Knauf Insulation products, whilst maintaining systems and procedures to ensure the delivery of service meets and exceeds the expectations of all of our customers and is in line with our best practice guide

What you’ll be doing…

• Managing the full customer journey from order entry to invoice, including working with our digital ecosystem.

• Accurately processing customer orders in SAP, giving correct lead times, pricing and customer details.

• Maintaining a best-in-class level of customer service in line with the Knauf values and our best practice guide at all times.

• Managing the day-to-day relationship with our third party logistics provider ensuring that any issues and updates are known and handled in a suitable and effective manner.

• Liaising with the warehouse, production and plant to confirm any special requirements with a customer-centric and collaborative attitude.

What we’d love for you to have:

• Experience in customer service and/or transport and logistics

• SAP knowledge

• Excellent verbal and written communication skills

• Good administrative and I.T skills

• Strong eye for detail and the ability to work autonomously

• Exposure to Export Processes, but not essential.

We'll provide:

• Enhanced Holiday Pay – 33 days including bank holidays plus the opportunity to purchase more

• 16 weeks Company Sick Pay after 3 months of service

• Group Income Protection

• Enhanced Maternity, Paternity and Adoption packages

• Life Assurance – 4 x annual salary

• Defined Contribution Pension Scheme

• Staff Bonus Scheme

• Career Progression Routes

• Employee Assistance Programme through Health Assured

• Westfield Health Cash Plan

• Perkbox

• Access to Costco Membership

• Wickes Employee Purchase Scheme

• On site Gyms

• Wellbeing Initiatives and Mental Health First Aiders

• Car Salary Sacrifice Scheme

• Cycle to work scheme

• On site Car Charging Points

What happens next?

We appreciate that your time is precious and applying for a new job can be a lengthy process, so we will reply to your application ASAP.

Knauf Insulation welcomes applications from everyone and is committed to treating everyone equally, regardless of: age; sex; disability; ethnicity; gender identity; religion/belief; sexual orientation; marriage/civil partnership or pregnancy/maternity. In particular, we encourage applications from people from a minority background or from demographics that are underrepresented in the manufacturing industry.

We are a Disability Confident Business (Level 1) and take care to ensure good EDI (Equality, Diversity & Inclusion) practices in all our operations. If you are invited to an interview, a member of our team will be in touch via email to enquire about any access requirements or reasonable adjustments that we can make for your interview.

You can Reasonable Adjustment Information here.

See our full DEI Policy: DEI Statement - Knauf Insulation UK