Senior Test Analyst

Senior Test Analyst Location: Marlow | Salary: Competitive

VIQU is recruiting a Senior Test Analyst / QA Engineer to join a leading UK IT services organisation, supporting a major ServiceNow implementation within their Business Systems team. This is a hands-on QA role focused on delivering high quality testing across in-house developments and third-party platforms, with a strong emphasis on ServiceNow ITSM and CSM.

Key Responsibilities

Create, review and execute test plans, test scripts and test cases
Perform functional, regression, manual and automation testing
Test across ServiceNow ITSM and CSM modules
Work closely with developers, business analysts, product owners and Scrum teams
Review user stories and technical specifications to define test coverage
Log, track and manage defects through to resolution
Ensure changes meet business requirements prior to release
Support continuous improvement across the ServiceNow testing function

Key Requirements

Strong background in software testing / QA
Experience in manual testing with some exposure to automation (Selenium desirable)
Hands-on experience testing ServiceNow ITSM and CSM
Experience working in Agile delivery environments
Understanding of SDLC and structured testing approaches
Experience using tools such as Jira, Zephyr or Azure DevOps
Strong understanding of ITIL processes
Confident communicator with the ability to work with technical and non-technical stakeholders
Strong attention to detail and a pragmatic approach to testing

Desirable Skills

ServiceNow ATF experience
ISTQB or ServiceNow certifications
Exposure to performance, load or security testing
Experience with ServiceNow TPSM
Broader automation framework experience

To Apply: Contact Phoebe Rees via the VIQU website or LinkedIn. Referral bonus available (T&Cs apply).