Sector Business Development Manager - Consumer and Retail

Who is DHL Global Forwarding?

DHL Global Forwarding (DGF) is part of the DHL Group. While the DHL Group employs more than 580,000 people globally, DGF has around 31,000 freight forwarding experts in more than 190 countries around the world, with around 1,000 of us based in the UK across 15 Sites.  As the experts in Freight Forwarding since 1815, we are the global specialists in Air, Ocean and Rail Freight. 

You name it, we’ve shipped it - from brown bears to aircraft engines, to lifesaving medicines and luxury cars! We are also proud to partner with some of the well-known global sporting series, movie franchises and music tours.

Our people are at the heart of what we do, and we’re committed to helping our Forwarders to realise their full potential, supported by our own development journey - Certified International Forwarder 

(CIF). 

Our Values 

Every day we are guided by our values: Passion , Entrepreneurship , Excellence and Teamwork .

We are extremely passionate about our people and what we do, which is why DHL Global Forwarding is recognised as a Top Employer and a Great Place to Work , because we are specialists in providing Excellence, Simply Delivered . 

In addition to our values, we promote an open and honest feedback culture based on Respect & Results, whereby our employees embrace diversity, equity, inclusion and belonging, while ensuring that we never compromise our integrity and compliance.

Role Overview          

Sector Business Development Managers focus on developing new high value target accounts for DHL Global Forwarding UK in a defined business sector or industry vertical. The Sector Business Development Manager occasionally supports colleagues in other sales channels to win business for the Sector, but their main activity should be to drive individual pipeline and new business in the sector, by their individual activity as a hunter. 

Key Responsibilities:

• Find and develop High Value Target customers for DHL Global Forwarding UK.
• Develop significant business from new, existing or lapsed customers.  For existing customers the SBD will identify share of wallet / potential.
• Represent DGF and the wider DHL leading and supporting the relationship with key customers.
• Work proactively with target customers to improve their supply chains and the use of DHL products.
• Liaise with Product / Station teams in UK, to align on business growth for the station.
• Build a substantial new business pipeline; identify short, medium and long term targets.
• Work with DHL product and station teams to provide innovative and profitable solutions that solve customer challenges / issues.
• Proactively develop current service offerings and continuously strive to ensure DHL meets its customer’s expectations.
• Strategic Business Development Managers are responsible for finding new business for DGF UK.  This is achieved by pipeline development within a group of pre-identified prospects.  
• Duties will be selected from the following list of activities:
• Formulate and present strategies that will grow and develop new business.
• Ensure all relevant RFQs are actioned in a professional and timely manner.
• Meet agreed KPIs for business development activity, including use of in-house systems.
• Produce and analyse management reports and attend management meetings.  Together with the team
• Input in to the formulation and execution of Win Plans
• Manage, participate and lead meetings that achieve new business results.
• Ensure compliance with statutory and company regulations and policies.
• The role is largely about new business development, in the sector
• Ensures that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti-corruption
• Contribute to the First Choice continuous improvement program

Skills and Experience: 

• Able to find and develop business from new and existing customers
• Proven solution design and problem solving skills
• Excellent negotiation skills
• Strong presentation skills
• Good networking and influencing skills
• In-depth understanding of the Freight Forwarding Industry
• Ability to balance conflicting priorities
• IT - generalist knowledge - MS Word, Excel, PowerPoint, CRM etc.
• Requirement to travel internationally when justified by business development
• 10 years forwarding and or relevant transport, supply chain, logistical experience including demonstrable experience in customer facing roles. Significant knowledge of the different transportation modes for both import and export.
• Post Graduate or Equivalent preferred but not essential

Benefits:

• A competitive salary
• Generous holiday entitlement
• Pension scheme which includes life assurance 
• Access to professional employee assistance and wellbeing programme
• A competitive package of voluntary benefits including retail, entertainment, discounted gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts 
• Training and Development opportunities with a strong focus on internal promotion

HOURS/SHIFT PATTERN: 37.5 hours per week, Monday to Friday

REPORTS TO: Head of Consumer & Retail

Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history.  Additional to this we are required to carry out a Criminal Record Check.

What’s Next?

If you would like to be considered for this position, then please apply via our  careers website with a copy of your CV outlining your experience to date and suitability for the role. 

DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. DHL connects people and businesses securely and reliably, enabling global sustainable trade flows.

Our culture is focused on personal commitment – to our customers, to each other, to our communities and to the environment. We reward excellent work and we nurture the talents of our employees. This enables you as an employee to develop your expertise and your career in different areas or divisions – and even in other countries.

We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds – irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence.