Finance Business Partner - Operations / Fulfilment

About THG Ingenuity

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. 

Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.

Join THG Ingenuity as a Finance Business Partner and play a key role in supporting fulfilment, warehousing and operational teams through insightful financial analysis, reporting and commercial decision support. Working within Fulfilment Finance, you will partner closely with operational and commercial stakeholders to drive profitability, improve financial controls, challenge costs and support business growth. This is an excellent opportunity for a commercially minded finance professional who enjoys influencing decision-making, developing people and delivering results in a fast-paced environment.

Role Purpose

To provide commercial and operational finance support across fulfilment, warehousing and client operations, partnering with stakeholders to drive profitability, improve financial controls, support client billing, and deliver accurate reporting and forecasting.

Key Responsibilities

• Deliver weekly and monthly reporting on fulfilment performance, including labour productivity, warehousing costs, client profitability and operational KPIs.
• Own budgeting, forecasting and long-range planning for global fulfilment operations, identifying risks, opportunities and required interventions.
• Produce weekly and monthly KPI reporting, analysing trends, risks and opportunities.
• Act as the primary finance partner to site leadership teams, providing insight, challenge and support to improve operational efficiency, cost control and service delivery.
• Business partner with commercial, operations and client services teams to ensure commercial decisions are understood, accurately costed and financially viable.
• Drive client and fulfilment profitability through margin analysis, commercial insight and performance improvement initiatives across the global fulfilment network.
• Support strategic projects including warehouse expansion, client onboarding, and process transformation.
• Prepare & present business cases and financial analysis to support investment and operational decisions.
• Lead month-end close activities for fulfilment and operational cost centres, ensuring robust controls and accurate financial reporting.
• Drive continuous improvement initiatives and automation opportunities across finance processes.
• Lead, develop and mentor a team of four finance professionals, fostering a high-performance culture, supporting professional development, and ensuring delivery of team objectives and financial controls.

Key Performance Indicators (KPIs)

• Month-end reporting delivered accurately and on time.
• Forecast accuracy.
• Cost savings identified and delivered.
• Reporting automation and process improvement implementation.

Skills & Experience

Essential

• Qualified accountant (ACCA, CIMA, ACA).
• Strong commercial finance and business partnering experience.
• Advanced Excel skills.
• Experience with budgeting, forecasting and variance analysis.
• Strong analytical and problem-solving capabilities.
• Ability to communicate financial information to non-finance stakeholders.

Desirable

• Experience within logistics, fulfilment, warehousing or operational finance.
• Knowledge of Power BI, SQL, AI or data visualisation tools.
• Experience with financial modelling.
• Experience working in a fast-paced, high-growth environment.

Personal Attributes

• Commercially minded.
• Strong attention to detail.
• Proactive and able to work independently.
• Excellent stakeholder management skills.
• Continuous improvement mindset.
• Able to prioritise effectively in a fast-moving environment.

THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.