Property Administration & Lettings Apprentice

Summary

Bracketts Estate Agents are looking for a motivated and organised Business Administration Apprentice to join their friendly and professional team. This is an exciting opportunity to gain valuable administrative experience within a well-established and respected property company while working towards a nationally recognised qualification.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Business administrator (level 3)

Hours

Monday to Friday, 9:00am - 5:30pm. You will also be required to work every other Saturday from 9:00am - 4:00pm. When a Saturday is worked, you will receive a day in lieu on the Wednesday of the same week. Total hours per week: 40.

40 hours a week

Start date

Monday 13 July 2026

Duration

1 year 1 month

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As a Business Administration Apprentice, you will provide essential support to various departments across the business, helping to ensure the smooth day-to-day running of the office. You will be the first point of contact for many clients, delivering excellent customer service while developing a broad range of administrative, communication, and organisational skills.

Key Responsibilities

• Answering telephone calls and responding to email enquiries in a professional manner.
• Greeting clients and visitors to the office and directing them appropriately.
• Supporting the team with general administrative duties, including filing, scanning, and document management.
• Maintaining accurate records and updating internal databases and property management systems.
• Assisting with the preparation of correspondence, reports, and property-related documentation.
• Supporting sales, lettings, and surveying teams with viewings and  administrative tasks as required.
• Managing appointments and assisting with diary coordination.
  Processing paperwork and ensuring compliance documents are accurately recorded.
• Helping to maintain the company's strong professional image and excellent customer service standards.

Where you'll work

132 High Street
Tonbridge
TN9 1BB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DAVIDSON TRAINING UK LIMITED

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Full on-the-job and off-the-Job training will be delivered supported by our Training Provider – Davidson Training UK Ltd
• All training will be carried out within the workplace during working hours
• Level 2 Functional Skills in English and mathematics (if you already do not hold the equivalent)
• Full training will be given leading to a recognised Level 3 Business Administrator Apprenticeship Standard

Requirements

Desirable qualifications

GCSE in:

• English (grade 4-9 or A*-C)
• Maths (grade 4-9 or A*-C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience

Other requirements

A full UK driving licence and access to your own vehicle are essential for this role. The successful candidate will be required to travel as part of their duties, including attending appointments and visiting properties, therefore applicants must be able to drive independently.