Business Change Manager

University Hospitals Plymouth NHS Trust is on a journey to redevelop our healthcare estate as part of the government's New Hospital Programme. The focus for phase one of the 'Future Hospital' programme will be on improved provision for our urgent and emergency care services at Derriford Hospital. This will involve the development of a new Emergency Care Building; a purpose-built facility, creating space to care for the sickest patients. We know that our population is growing at a faster rate than the national average and this building will allow us to manage the increase in patients we expect to see in the future. The Trust had the Full Business Case (FBC) approved for the Emergency Care Building in 2025, for a new four storey facility totalling 18,000 M2. It is currently under construction and due for completion in 2028/29. It will provide floors dedicated to providing services for a new Emergency Department, Same Day Emergency Care and Short Stay Ward, Interventional Radiology Theatres to provide a Day Case Unit, and Surgical Theatres.

* Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification. *

We are looking for a Business Change Manager to join our Future Hospital Programme team, initiating and supporting services to oversee large scale change, in order to ensure that benefits are delivered in line with the organisations business objectives.

The Business Change Manager role is key to driving change for Estates projects and takes a lead role in driving the Future Hospital Programme. You will be responsible for all aspects of planning and delivery of change with our directorates and the Future Hospital Programme Team, providing expert analysis and advice to the organisation on the delivery of change management programmes. Particularly in relation to high level mapping of processes, assessments of patient and / or customer value and delivery of improvements to patient value and quality.

We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure.

PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY.

If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment manager for this post who will put you in touch with the recruitment team. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

To support, motivate and coach members of staff participating in service improvement activities

To demonstrate an in depth knowledge of change tools and techniques

To develop and scope the reasons for action and measures for each improvement project in collaboration with Clinical Directors, Clinical Leads and other local leads.

To lead and co-ordinate the collection and analysis of information as part of any activity or event. This could include the observation and timing of activities, obtaining historical data, obtaining current policy and guideline material, researching national guidance and/or comparator information, capacity and demand data.

To agree with the project Clinical sponsor the baseline and target measures for improvement activities and ensure the required information is available to measure performance and improvement

To ensure that action plans arising from events and scoping exercises reflect the results of data analysis and shortfalls in performance.

To have a good understanding of the financial budgetary process and data relevant to all service areas

To work in collaboration with budget holders to ensure actions and recommendations for service improvement arising from service improvement activities are cost effective and do not compromise the quality of service delivery

This is an opportunity to be part of a significant and rewarding change programme that goes beyond pure construction to shape the future delivery of clinical services.

This is a fixed term appointment and interviews for the role will be held on Wednesday 1 July 2026, so please ensure that you are able to attend on this date.

For an informal discussion about this role, please contact Nicki Collas, Future Hospital Programme Manager via email at ***email_hidden***